A company is looking for a CX Operations Manager to lead customer experience initiatives and enhance operational efficiency.
Key ResponsibilitiesProvide leadership to the CX Center of Excellence, ensuring alignment with strategic prioritiesOversee the Customer Health Program to monitor customer satisfaction and implement improvement strategiesUtilize customer data to create insights and enhance the customer journey through detailed mapping and process improvementsRequired QualificationsBachelor's degree in Business, Customer Experience, or a related field (or equivalent work experience)7+ years of progressive experience in Customer Experience or a related fieldCertification(s) in CXExperience with AI software solutionsExperience with SaaS software solutions preferred
CX Operations Manager
A company is looking for a CX Operations Manager to lead customer experience initiatives and enhance operational efficiency. ...
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