Human Resources Representative I
- Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all
- available tools and resources.
- Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries
- and resolving issues.
- Documents incoming calls using a case management tool to resolve issues within identified service level agreements.
- Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels
- are met.
- Upholds service level agreement metrics regarding commitments to problem resolution time frames.
- Abides by quality guidelines when handling customer calls.
- Performs administrative, transactional and data / records management activities in support of Human Resources.
- Provides assistance on navigating internal resources on self-service and Human Resources technology tools.
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Roles such as finance, human resources, risk, and IT, help propel BCG forward. ...
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