Lead AV Field Technician- Phoenix

WHO WE ARE :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO :

• Lead the Installation and de-installation of AV / TelePresence products
• Lead a team of AV Technicians on Installation Projects
• Configuration of endpoints and infrastructure
• Preparation of room audits ensuring technology can work at optimum level
• Performs preventative maintenance to ensure equipment and room is ready for use
• Responsible for identifying defective / failed equipment and providing solutions
• Completion of Post Installation Assessments
• Perform on site User Acceptance testing
• Install software upgrades
• Act as a point of escalation for technical issues and provide solutions for ongoing faults
• Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
• Communicates with management team throughout the day, as it relates to assignments
• Project reporting and updating
• Document and report hardware failures also Manages Break / Fix and RMA requests as needed
• Supervise, instruct and help with rack building processes
• Travel to customer sites nationally as required

WHAT YOU NEED TO SUCCEED :

• Must have experience leading teams of AV Technicians or Engineers
• Experience Terminating, Configuring and Programming at least one of the following types of equipment : Extron, Cisco, Crestron and / or AMX
• Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
• Must have similar experience working on AV / VC integrations
• Must be agile, and exhibit a strong sense of urgency
• Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
• The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
• Must be engaged in the process of technical development
• Be eligible, willing and able to work and travel globally when required
• Responsible and reliable, capable of working alone as well as part of a team
• Good organization and time management skills with proven ability to manage multiple priorities
• Good written and verbal communication skills
• Must have critical thinking and problem solving ability
• Be flexible and adaptable to change and hours of work, to meet the needs of the customer
• Be a motivated team player

TECHNICAL SKILLS :

• Control (Crestron, AMX, Extron)
• Audio (BIAMP, QSC, POLYCOM)
• Video (Cisco, Polycom)
30+ days ago