Full Job Description
Seeking professional Customer Service Representatives for a full-time position in Glenside PA.
This is a full-time opportunity with a typical shift of 8 : 30 am to 5 : 30 pm. The Call Center Representative will be a Customer Service Professional, handling both inbound and outbound calls in a high-volume call center.
The applicant should have experience with escalated situations.
Hourly rate will be based on experience. Specific training for scheduling procedures and product knowledge will be provided immediately upon being offered a full-time position.
Job Description
- Manage inbound and outbound calls within the Customer Service Department providing our Customers with an excellent service experience.
- Schedule service calls with Technicians for appliance repair and follow-up services
- Provide timely and accurate information to Customer inquiries regarding scheduled service calls and open issues.
- Navigate proficiently between Phone System, Microsoft Office, Outlook, and Gerhards internal systems.
Job Duties
- Field and respond to Customer and Colleague inquiries via phone / email / chat; actively listening and managing expectations in a positive, professional and accurate manner.
- Collaborate with Management teams to stay updated on products, services, and policies.
- Record Customer information timely and accurately within our Customer Service database.
- Be proactive and engaging! Advocate for our Customers start to finish - offer support and solutions to in accordance with the company's policies.
- Other duties as requested.
Qualifications
- 1-3 years minimum in a call center environment or steady customer service experience
- Strong customer service and communication skills, both written and verbal
- Reliable and punctual
- High level of professionalism
- Ability to work full time
- Excellent problem solving / deescalating skills
This Job Is Ideal for Someone Who Is
- Dependable more reliable than spontaneous
- People-oriented enjoys interacting with people and working on group projects
- Achievement-oriented enjoys taking on challenges, even if they might fail
- Innovative prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance thrives in a high-pressure environment
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management.
All inquiries should be made directly with the organization that posted this employment opportunity.
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Client Support Representative / Customer Service Representative
Attend training sessions on any new products, services, or sales promotions to provide customers with the most accurate and up-to-date information. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The C...
Customer Service Representative - New Britain, PA
The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. We truly believe in the i...
Customer Service Representatives
We have immediate opportunities for Customer Service Representatives. If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!. At Pizza Hut, we're always looking for fun and friendly people to ser...
Customer Service Representative: Part-Time
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. ...
Customer Service Representative
Manage inbound and outbound calls within the Customer Service Department providing our Customers with an excellent service experience. Seeking professional Customer Service Representatives for a full-time position in Glenside PA. The Call Center Representative will be a Customer Service Professional...
Customer Service Representative REMOTE JOB
Customer Service Representative that will be the liaison between our company and its current and potential customers. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Recommends potential products or services to man...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...