Job Details
Remote Customer Service Representative
It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams.
Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring.
At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us.
We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely.
Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before.
As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions.
GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers.
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time / Seasonal
Compensation Details
Base Pay : $ per hour
Enhanced Rate : $ per hour contingent on weekly attendance and performance
Spanish Bilingual Base Pay : $ per hour
Spanish Bilingual Enhanced Rate : $ per hour contingent on weekly attendance and performance
Requirements
- 18 years of age or older
- Minimum Internet Speed of 35 mb / s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the Training Period
- Commit to full attendance during the 3-week Training period
- Complete a background check and health screening
- Cable / Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT Compatible : Mobile Internet Service Providers and Satellite.
For example, T-Mobile is not compatible with our internal systems)
NOTE : Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter / extenders.
Essential Responsibilities
- Inbound / Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Qualifications
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
What We Offer
- Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Preferred Experience (not required)
- Previous experience in customer support or technical support role
- Previous experience with Group and / or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
Bilingual Bank Customer Services Representative
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative
Are you looking for a rewarding challenge? We're seeking a Customer Service Representative to join our reputable team! Our Customer Service Representatives strive to make a difference in the Tampa region and are eager to shape the future. Maintaining connections with friends, family, doctors, and sc...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Tax Customer Service Representative II (Experienced)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Customer Service Representative
Experience in these departments will be an asset to our company: Customer Service Based Positions Retail Sales and Customer Service Restaurant and Hospitality / Customer Relations General Business Customer Service and Relations Outside Sales Experience Company Culture Merit based, be rewarded for yo...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - WFH
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Remote Customer Service Rep
Skills:Customer Service, Active Listening, Telephone Etiquette, Interpersonal Sensitivity Experience:Experienced1 year(s). Highly structured remote call center environment. Highly structured remote call center environment. ...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...