Senior IT Systems Engineer - Hybrid Work Opportunity

Company Overview : Tredegar is an industrial manufacturer with three primary businesses : custom aluminum extrusions for the North American building & construction, automotive and specialty end-use markets;

surface protection films for high-technology applications in the global electronics industry; and specialized polyester films primarily for the Latin American flexible packaging market.

Tredegar had 2023 sales of $705 million. With approximately 1,900 employees, Tredegar operates manufacturing facilities in North America, South America, and Asia.

Job Summary : The Senior Infrastructure Engineer is responsible for ensuring the security, availability, and efficient operation of the company’s network and telephony services, as well as the effective configuration, security, and maintenance of PC and telephony endpoints.

This role involves managing over $1MM in spending, requires strong technical expertise in infrastructure management, and proficiency in ITIL service desk and change management processes.

Additionally, the Senior Infrastructure Engineer will be responsible for maintaining and overseeing internal controls to ensure compliance with Sarbanes-Oxley (SOX) regulations.

The role requires close collaboration with internal stakeholders and external vendors to continuously improve service delivery and maintain a compliant control environment.

Responsibilities & Duties : 1 Compliance & Cybersecurity Act as the SOX Control Owner for networking accounts, ensuring compliance with Sarbanes-Oxley regulations.

Identifying and fixing vulnerabilities within existing security systems Providing feedback to cybersecurity engineers to improve proposed or existing systems Staying up-to-date on the latest information technology (IT) and cybersecurity developments 2 Vendor Management, Helpdesk Services and Networking Services Vendor Oversight : Oversee the performance of external vendors providing helpdesk services and network monitoring, ensuring that critical business services are prioritized during incidents.

Act as a Customer Advocate to maintain a positive user experience. Helpdesk & Ticketing : Support the management of the ticketing system, analyze resulting metrics, and oversee processes for user onboarding, changes, and terminations, including hardware, software, and systems access management.

Network & Telephony Support : Provide Level 1 and 2 support for the day-to-day operation of the company's voice and data networks, including telecommunication troubleshooting, ensuring efficient problem resolution and uninterrupted service delivery.

3 Project Support & Budget Management Oversee vendor-provided network project support, including LAN-WAN administration, and perform adds, moves, and changes as necessary.

Manage and audit the budget for telecommunication services, working closely with building services for service changes or problem resolution.

Assist in the administration and management of ServiceNow, ensuring effective use of the platform for tracking projects, managing incidents, and facilitating change management processes.

4 Central Point of Contact for IT Infrastructure Act as the liaison between Global IT and vendors regarding networking hardware and software, and support other Tredegar divisions as needed.

Maintain up-to-date network documentation and support networking for special events such as plant openings, acquisitions, and Investor Relations’ activities .

5 Policy & Procedure Development Recommend and implement telecommunication policies, procedures, and standards, evaluating new products and technologies for their impact on existing systems.

6 Contract & Vendor Relationship Management Contribute to the development of project plans for new technology implementations, and assist in auditing contracts, SLAs, and invoices for communication services.

Qualifications & Skills : Required : Education : Undergraduate degree in IT or a related field. Certifications : ITILv3, PMP, or equivalent.

Experience : 5+ years of relevant experience in IT infrastructure management. Technical Skills : Proficiency in network management, telephony, vendor management virtualization.

Desirable : Certifications such as CCNA, CCNP, CISSP, CISM, or similar. Experience in cloud infrastructure, networking, SOX, virtualization, or similar technologies.

Additional Company Info : To learn more about Tredegar, go to www.tredegar.com We offer outstanding benefits programs, including competitive compensation, a 401k plan with 100% company match up to 5% (employees are 100% vested in all contributions), medical, dental and vision, HSA with company contribution, FSA, vacation, paid holidays, short-term and long-term disability, life insurance, AD&D, tuition reimbursement programs and more.

Summer work hours available. Hybrid work opportunities available. *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, national origin, disability, sexual orientation, family status, or other protected status . Powered by JazzHR