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Product Support Associate
VirtualVocationsDetroit, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Product Support Associate (Remote).
Key Responsibilities
Provide timely and professional technical support to customers via phone and chat
Troubleshoot and resolve software-related technical issues, escalating complex problems as needed
Document customer interactions and collaborate with internal teams for product improvements
Required Qualifications
High school diploma or equivalent required; associate degree or equivalent workforce experience preferred
Proven experience in a technical support role within a customer-focused environment
Demonstrated knowledge of troubleshooting methodologies for software and hardware
Ability to maintain confidentiality and handle sensitive customer information with integrity
Progression to production may be contingent on the successful completion of training
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Support Associate • Detroit, Michigan, United States
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