Hybrid Customer Service Representative

Job Description

Job Description

How would you like to earn 20 per hour for Hybrid Customer Service work!? If so, you’re in luck because Adecco is currently hiring for Customer Service Roles located in Louisville, KY!

The Customer Service Role is accountable for engaging the shareholders of our clients; delivering first-class customer service to some of the world’s best-known brands.

Our Specialists resolve complex issues related to shareholder’s accounts and transactions, ensuring the highest levels of customer service, building shareholder confidence with each interaction, and our clients.

For instant consideration, apply now!

Responsibilities for this Customer Service role include :

Responds to customers via inbound / outbound calls or written correspondence to the day-to-day activities generated by claimant, shareholders, or other participants.

Researches account and transaction information and records to resolve issues and discrepancies; provides documentation on customer activities and information on products and services.

Uses multiple computer systems to locate, interpret, and communicate information to provide exceptional customer service.

Provides customers with exceptional customer service and a positive impression of self and organization through courteous, prompt, and responsive resolution of customer inquiries.

Provides up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.

Escalates more complicated issues to appropriate Team Leader or ATL; identifies stakeholder, claimant trends or common issues and communicates to their Team Leader or ATL as appropriate.

Promotes additional services / communication channels to customers when necessary.

Other duties or tasks as assigned by management.

Qualifications for Customer Service roles include :

1. Financial experience or tax experience is a plus

2. High School Diploma or equivalent required

3. Demonstrated organizational and time management skills

4. Proven ability to analyze information and make independent decisions

5. Strong experience with Microsoft Office Suite

For instant consideration for this Customer Service role in Louisville, KY, click on Apply Now!

Equal Opportunity Employer Minorities / Women / Veterans / Disabled

Pay Details : 20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.

adecco.com / en -us / candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
5 days ago