Job Description
Job Description
Digital Product Manager
Dallas, TX
Duration : Longterm
Responsibilities
- Executes on product plans that grow customer engagement, improve customer experience and drive relevance
- Reviews business requirements and business case to prioritize cross scrum team work
- Serve as a Subject Matter Expert in outbound customer communications, consent and privacy management
- Works in an Agile environment to refine business requirements work with architects to define and lay out system interfaces and data flows, prioritizes work for multiple scrum teams
- Monitors product for all defined KPIs to ensure best-in-class customer experience
- Works with business partners to balance business & technical objectives and technology partners to deliver the product that meets reliability, scalability, and performance goals
- Implement best practices is contact management realm, such as AB testing, sender reputation CAN-SPAM Act and others
- Acts as a product evangelist to build awareness and understanding across teams
Preferred Qualifications
- Bachelor's degree in Marketing, Computer Science, Information Systems or related field.
- 10+ years of product owner experience with proven track record of managing all aspects of a successful product throughout its lifecycle
- Experience within high tech, software and / or wireless / telecom industry highly desired
- Solid technical background with understanding and / or experience in software development, web technologies and customer communications such as email, SMS and push notification
- Strong analytical skills and the ability to convert consumer insights and performance data into high impact product initiatives
- Experience working within scaled agile development team
- Excellent written and verbal communication skills with demonstrated ability to present complex technical information in a clear manner to peers, developers, and senior leaders
Technical Skills
Adobe Analytics, Oracle Marketing Platform (Responsys), Jira, Scaled Agile Framework, full stack web design, application design
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