Student Services Specialist

Student Services Specialist

Job ID : 320519

Location : Chandler-Gilbert Comm College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$18.82 - $23.55 / hourly, DOE

Grade

Work Schedule

Monday 9am-6pm Tuesday-Friday 8am-5pm

Summer Hours :

Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options :

• 20 paid observed holidays
• Arizona State Retirement System (ASRS ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program :
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S.

Department of Education after qualifying).

10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Provides academic advisement and career planning to new and continuing students both in-person and virtually (phone, chat, email, & video conference) with high levels of accuracy and customer service.

Acts as an initial point of contact for academic advisement and supports students through the onboarding & admissions processes at the college.

Assists students with goal setting and academic planning. Advises students on initial enrollment processes, course placement, program and degree requirements, general college information, & Field of Interest programming.

Provides referrals to other support services and campus resources. Works with a diverse population of students, administrators, faculty, and staff and supports one or more Fields of Interest.

Maintains a caseload of assigned students and reports relevant student success and retention data. Demonstrates a commitment to service excellence, innovation, student success, integrity, and diversity in the performance of job duties.

Essential Functions

• 75%- Provides academic advisement and career planning to new and continuing students in-person, by phone, chat, video conference and email;
• Advises students on program and degree requirements within one or more Field of Interest; Interprets course placement, evaluates prior credit, and assists students in the onboarding, enrollment, & transfer processes at the college;

Maintains a caseload of students and reports data on student success and retention. Develops comprehensive academic plans and assists students with goal setting.

• 20%- Delivers presentations, orientations, or workshops in a group format; Directs students to college resources and provides general information about the college;
• Meets and corresponds with students, parents, faculty, and college representatives to resolve problems related to student services functions;

assists with departmental training of student workers and temporary employees.

5%- Performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Bachelor's degree or higher from a regionally accredited institution.

2. One (1) or more years of experience working in Enrollment Services / Student Services position at a community college.

3. Proficiency with Google Suite or Microsoft Office Suite

4. Experience maintaining student records within a student database management system (i.e. Peoplesoft, Banner, Salesforce, etc.)

5. Experience presenting and delivering group presentations or orientations.

6. Experience providing academic advisement virtually (phone, email, chat, or video conferencing).

7. Effective written communication skills (as evident by application materials)

Special Working Conditions

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving : http : / / www.

maricopa.edu / legal / rmi / vehicle.htm#requirements

• May be required to work at multiple sites or locations.
• May require some travel around the district
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25lbs

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications.

All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and / or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Additional guidance can be found here .

Posting Close Date

Apply on or before September 5th, 2024 to be considered.

This job posting has been EXTENDED. Apply on or before September 8th, 2024 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination.

Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.

Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS HRAM FL.HRS CG SEARCH FL.GBL?

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