Support Engineer

WHO WE ARE

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals.

For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT :

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand.

Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do.

When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance.

For more information regarding DEI at Beyondsoft, please go to https : / / www.beyondsoft.com / diversity /

POSITION SUMMARY

Our Redmond-based client is looking for a Support Engineer for a hybrid-based position in Las Colinas, Redmond, or Charlotte (2-3 days onsite), must be US citizen.

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Responsibilities

• Responsible for the customer support experience
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

• Must have minimum 3 years' experience interacting with customers / end-users in any of the following : customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting.
• Must have minimum 3 years’ experience with Azure Data Factory and Azure Datawarehouse / Azure Synapse
• Must have minimum 3 years’ experience with one or more Big Data or Analytics Products and Services.
• Experience with one or more Big Data or Analytics Products and Services
• Azure Data Factory and Azure Datawarehouse / Azure Synapse
• Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
• Azure Cosmos DB, NoSQL Services, MongoDB
• Data Lake and Delta Lake
• Cloud Streaming technologies
• Open Source Ecosystem (Linux, Apache, etc.)
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.

T. consulting, customer or technical support or consulting or end-user support.

• Experience in one or more of these areas desirable
• Programming and debugging experience
• Developer Experience : Python / Scala / R
• Experience in RDBMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
• Ability to distill, prioritize and act on feedback from a variety of sources
• BE / BTech Degree

WHAT WE HAVE TO OFFER :

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work.

We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work / life balance.

• A competitive pay range of $30 / hr- $34 / hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits : Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits : Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.