Program Manager - Strategy & Planning - Commerce Payments

The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow.

We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

We value controls, simplicity, and consistency in the capabilities and features we deliver.

Chase is seeking a Strategy & Planning Program Manager to support the Commerce Payments / Digital Wallets Payments area.

In this role, you will manage and have a deep understanding of the product roadmap, help keep the team organized, and articulate and evangelize the strategic vision of the product.

Job responsibilities

• Maintains deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
• Manages operating model responsible for documentation, implementation, and ongoing strategy and planning for agile ceremonies (core and sprint), product cabinets, cross-organizational stakeholder engagement and Quad (design, technology, analytics and product) collaboration.
• Manages key executive and stakeholder updates responsible for leading material planning and creation in partnership with Product team and extended Quad, .

product cabinet, business unit reviews (BURs), and other executive updates

• Proactively identifies opportunities to help amplify our work across the organization and drive partnership with Line of business (LOB) and Product teams
• Collaborates with Product Owners, Agility Leads, Engineering Leads, and Design in ceremonies to confirm impacts and scope across teams, and sprint sequencing.

Manage cross product sprint dependencies and sprint goals.

• Monitors JIRA linkage and ensures traceability and health of cross dependencies and linked stories. Partners with the Agility Leads in driving continuous improvement across Enterprise / Line of business (LOB) to reduce waste, drive efficiencies, and improve the overall effectiveness of agile.
• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives

Required qualifications, capabilities, and skills

• 7+ years of experience in digital, program management, product management, and Agile practices and principles
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.

Structured thinker, effective communicator with excellent written communication skills

• Ability to influence stakeholders with diverse points of view and build coalition
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design
• Strong understanding of product development using Agile / Scrum.
• Bachelors or Masters in Computer Science, Business Management or comparable field of study
• Thorough understanding of digital and mobile payments including online payments including wallets, Buy Now Pay Later, merchant acquiring & processing highly desired
30+ days ago