Field Service Technician

Overview

Perform service repairs and preventive maintenance; providing superior service and representing Altorfer’s professional image.

Basic Duties

• Ability to properly and completely fill out all service reports, inspection checklists and timecards within department guidelines.
• Completes all paperwork before moving on to next job; communicates extra time needed to complete tasks to dispatcher.
• Ability to use SIS, ET, parts and service manuals.
• Properly segment jobs and order parts accordingly.
• Return unneeded parts immediately upon job completion, complete all necessary warranty documentation and send completed follow up forms on a timely basis.
• Effectively communicate job status to customers and office personnel.
• Works in an efficient manner; at customer’s jobsite, in the shop and when driving to location or shop.
• Capable of in-depth electrical, hydraulic and power train relate troubleshooting using prescribed tool, guidelines and documentation.
• Maintain Altorfer supplied tooling and equipment, including company provided service vehicle.
• Technician may be required to orchestrate special parts arrangements to ensure that downtime is reduced as much as possible.
• Perform mechanical work relating to the business of the department.
• Keep current with industry standards.
• Maintain a high level of customer satisfaction, with excellent work ethic, neat appearance and good communication skills.

Take full ownership of job.

• Use safe working practices.
• Must maintain a Class B CDL
• Redos or excessive labor do not exceed 5% of total labor hours worked and no cases occur where the customer or company’s equipment is damaged due to mechanic’s neglect or abuse.
• Other duties as assigned

Qualifications

EDUCATION / QUALIFICATION / EXPERIENCE :

High School Diploma or equivalent, three years Heavy Equipment experience. Excel and email.

SKILLS / ABILITIES :

Ability to perform high quality repairs, in an efficient fashion, and maintain a clean working environment while working in the field.

Must be able to work independently. Ability to use resources for information (when written documentation is not available), has good decision making practices and ability to follow directions .

Demonstrates effective communication ability, representing Altorfer’s professional image to customers and office personnel.

Must have good organizational skills and ability to write technical reports. Must have intermediate keyboarding skills with a basic knowledge of Office software, preferably MS Word.

Equal Opportunity Employer M / F / Disabled / Vets

Physical Requirements / Working Conditions

This position will work in the field / shop environment and at Customer jobsites. May on a continuous basis carry, bend and lift;

up to 75lbs. Will be required to wear appropriate safety equipment (IE- steel toed boots, hard hat, safety glasses with side shields, hearing protection, cut resistant gloves, for a given situation.

The noise level in the work environment is usually moderate to high. Must be flexible to work varying schedules and hours as needed.

Travel between locations is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them.

As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the A-Team and is critical to our success.

Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry.

A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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