Customer Service Representative (Hybrid Schedule)

Do you love the holidays, especially Halloween? Our animatronic client is hiring Customer Service Representatives to help during the ramp-up to peak season.

Sound intriguing? Read on to learn more and apply!

Pay : $23-$26 / hr

Hours : 8 : 30am-5pm, M-F (OT required peak season)

Location : Berkeley, CA 94710 (hybrid)

Position Type : Temporary / Seasonal, through Nov / Dec

Start Date : 6 / 17

Responsibilities

• Providing efficient and professional customer support for animatronic products via phone and email through a ticketing system
• Managing a high volume of support requests daily, ensuring that customers receive the best solutions possible
• Maintain precise and accurate handling of tickets and customer data
• Working independently and within a collaborative team environment to identify product or service issues
• Stay informed about all product and policy changes relevant to product support
• Flexible work availability to accommodate business needs. Operations will expand to include weekends during peak season which may include overtime
• Processing customer orders through Zendesk and sending out orders using Shopify

Qualifications

• Associate degree or 1-2 years of customer service experience, required
• Proficiency with MS Office
• Experience with eCommerce and Ticketing platforms
• Technical skills (IT troubleshooting, coding, assembling electronic devices, comfortable on computers)
• Ability to maintain a call / email ticket que to performance standards
• Ability to work remotely with stable internet connection and a quiet workspace to receive calls
• Independent with strong decision-making skills and ability to multitask
• Excellent written and verbal communication skills with an emphasis on customer service
• Exceptional time management skills with a high degree of accuracy and accountability in a fast-paced environment
• Receptive to feedback with a growth mindset
• Enthusiastic about holiday consumer products and sharing that excitement with customers

Why you should apply :

• Immediate consideration
• Hybrid schedule
• Collaborative environment
• You will be creating joy with every client interaction you have
• You get to tap into your imagination by working with products not everyone gets to interact with on a daily basis

Apply now for immediate consideration!

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