Restaurant Manager

Celebrating 20 years since first opening its doors in London, Zuma is sophisticated twist on the traditional Japanese Izakaya style of informal eating and drinking.

Co-founded by Rainer Becker and Arjun Waney in 2002, Zuma has 15 venues globally and 9 seasonal locations.

Featuring modern Japanese cuisine that is authentic but not traditional. The menu showcases a variety of dishes from its three kitchens : the main kitchen, the sushi counter and the robata grill.

Zuma, located at Four Seasons Hotel One Dalton Street, Boston is the 12th and the latest addition to the international collection.

Nestled in the heart of Boston, in the Back Bay neighborhood, it inspires informal dining with Japanese izakaya concept.

JOB SUMMARY :

Restaurant Manager oversees all aspects of restaurant operations to ensure a seamless and exceptional dining experience for guests.

This role involves managing staff, maintaining quality standards, optimizing profitability, and upholding the restaurant's reputation.

ESSENTIAL JOB FUNCTIONS :

• Supporting the General Manager in running the daily operations of the restaurant
• Supervise and coordinate the activities of the restaurant floor staff to ensure smooth operations and exceptional guest service
• Recruit, train, and supervise FOH staff to ensure high performance and adherence to standards
• Oversee scheduling for FOH team, ensuring sufficient staffing levels to meet business demands while optimizing labor costs
• Maintain and keep record of food and equipment inventories
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
• Address guest inquiries, concerns, and complaints in a prompt and professional manner
• Provide support and guidance to the service team, including servers, server supports, and receptions
• Collaborate with the kitchen team to ensure timely and accurate delivery of food orders
• Conduct pre-shift meetings to communicate daily specials, menu changes, and service expectations
• Assist in training new staff members and providing ongoing coaching and feedback
• Maintain cleanliness and organization of the dining area, including tables, chairs, and other furnishings
• Oversee the closing procedures, including cash handling, reconciliation, and securing the premises
• Collaborate with other managers to ensure seamless coordination between FOH and Kitchen operations
• Follow Zuma's service standards and protocols, including uniform guidelines, grooming standards, and service etiquette
• Operate ethically to protect the image of the company
• Performs other duties and responsibilities as required or requested

JOB KNOWLEDGE, EXPERIENCE AND SKILLS :

• 3+ years of experience in restaurant management role in a premium dining environment
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team
• In-depth knowledge of restaurant operations, including food and beverage service, guest relations, and compliance with health and safety regulations
• Strong communication skills, both verbal and written, with the ability to interact effectively with guests and staff
• Ability to handle high-pressure situations calmly and professionally
• Knowledge of restaurant operations and service standards
• Familiarity with POS systems and basic administrative tasks
• Passion for hospitality and a commitment to delivering outstanding guest service
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

PHYSICAL REQUIREMENTS :

• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards
• Must be able to lift and carry up to 25 lbs; Ability to stand for prolong periods of time and climb steps regularly
• Ability to physically maneuver through work areas; bend, lift, carry, reach / extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment

BENEFITS & PERKS

• Medical, Dental, Vision Insurance
• Bonus program
• Paid Time Off
• Free family meal daily
• 50% off dining discounts at Zuma
• The opportunity to work on a team with global hospitality / culinary experience
20 days ago