Company Description
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.
Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.
Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Please note : this role will be based in New York, NY.
The Director, Pipeline Operations is a critical role within the Freshworks sales organization, responsible for driving growth initiatives and ensuring alignment with the company's overall new business pipeline goals.
The Director, Pipeline Operations reports to the Director of Pipeline Strategy, Ops, and Programs and works closely with global and regional sales leadership to develop global pipeline initiatives, execute strategic programs across all pipeline sources, and plays a leadership role in developing critical pipeline-centric infrastructure and workflows (e.
g. headcount planning, quota assignment, attainment, compensation plans, etc.)
Key responsibilities of the Director, Pipeline Operations include :
Strategy Development : Collaborate with regional sales leadership to develop and refine pipeline growth strategy, ensuring alignment with the overall company goals and objectives.
Pipeline Management : Develop and implement processes and tools to improve pipeline efficiency and management. This includes working closely with the Field Ops and Sales leadership in driving sales pipeline reporting and deal hygiene.
Cross-Functional Collaboration : Work closely with other departments, such as marketing, business development, channel, sales and GTM operations, to ensure alignment and coordination of pipeline growth activities with the broader organizational goals.
Sales Training and Development : Align with sales training programs to support the growth and development of the Business Development Organization.
Communication and Reporting : Provide regular communication to senior BD, Sales, Marketing, and Rev Ops leadership on sales performance, progress against goals, and risks and opportunities.
The Director, Pipeline Operations must have a strong understanding of the current sales strategy and operations, as well as excellent analytical and communication skills.
They should also be able to work effectively in a fast-paced, collaborative environment, and have the ability to lead and influence cross-functional teams.
Qualifications
- 8+ years of demonstrable experience in sales strategy or sales ops (or related experience), driving and owning large scale, global business initiatives
- Deep understanding of the current B2B SaaS environment and common pipeline generation techniques and strategies used within this environment
- Solution driven, able to think on your feet and identify a path to success in a variety of different scenarios
- Self-motivated, able to identify and solve for problems with minimal guidance
- Ability to juggle multiple projects and priorities, prioritizing deliverables for team members and managing expectations with key stakeholders
- Demonstrable hands-on experience building models in Excel, designing and building dashboards in PowerBI (or equivalent), and navigating a CRM environment
- Able to operate within a globally diverse team with varying levels of experience and capabilities
- Excellent communication skills (verbal and written); able to communicate complex information in a clear and concise way;
strong executive presence
- Self-motivated, empathetic leader with a passion to mentor and teach
- Bachelors degree; MBA preferred
Additional Information
New York Pay Range : $230,200 - $374,100 comprising an annual salary & incentive compensation : You may also be eligible for equity and additional generous company benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
J-18808-Ljbffr
Associate Director, Digital Operations
Reporting to the Director of Strategic Communications, the Associate Director will oversee operations and lead digital projects across a wide portfolio College web properties and a variety of digital platforms - including calendaring, event management, and Salesforce platforms. The incumbent will be...
Director, Treasury Operations
Director, Treasury Operations - News Corp. This role is responsible for managing corporate Treasury operations and working with business units to create operational efficiencies and strategize how to improve global Treasury operations. The Director, Treasury Operations will manage the operational ac...
Director of Operations - Skyward Health
The Director of Health Home Operations is a senior leadership position responsible for overseeing the Health Home Operations Department. We are currently seeking a full-time Director of Operations in support of Skyward Health, an affiliate of Sun River Health. Reporting to the Executive Director, th...
Director of Ecommerce Operations Required, Brazil New
Director of Ecommerce Operations. They require an outstanding individual to join their Leadership Team as the Director of Ecommerce Operations. Oversee all aspects of e-commerce warehouse operations as it pertains to inventory receipts, order fulfilment, returns, and warehouse integrity. ...
Director of Operations
Working as the Director of Operations, you will plan objectives for the region and ensure unit directors are in compliance with corporate, regional, and financial goals. Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, par...
Director, Fiscal Operations
The Domestic Violence Services is recruiting for one Administrative Staff Analyst NM II to function as the Director, Fiscal Operations in DVS’ Administration Planning and Operations Unit, who will:. The Director oversees the daily managerial fiscal operations for all DVS budget related analysis, tra...
Senior Director of Operations
Reporting to the CEO, you will be responsible for leading and managing day-to-day operations, overseeing the Customer Service, Operations, Training, and Strategy & Operations teams to ensure exceptional service delivery and operational efficiency. Tomorrow Health is seeking a Senior Director of ...
Director of Business Operations-Perioperative Services-Manhattan
Ensures sound business operations for the Manhattan Perioperative Areas under the supervision of the Senior Director of Operations for Perioperative Services. Director of Business Operations-Perioperative Services-Manhattan. We have an exciting opportunity to join our team as a Director of Business ...
Senior Director, Finance - Clinical Operations
Senior Director, Finance – Clinical Operations. As a strategic partner, the Senior Director drives financial excellence, promotes sound decision-making, and directs complex financial operations to achieve optimal financial performance and strategic growth initiatives. Finance Lead for clinical opera...
Director of Sales Operations and Innovation
The Director of Sales Operations & Innovation is a high-impact leadership role responsible for driving the Moody’s sales enablement initiatives and embedding strategic use of technologies, including generative AI, to revolutionize sales processes and strategies. Sales Operations, Revenue Operations,...