Associate Customer Service Representative, B2B

Associate Customer Service Representative, B2B

Work Mode : Remote*

Location : Kohler, WI

Opportunity

$500 Sign on Bonus for external hires after 90 days of employment

Also open to the desired candidate being located in the metro Milwaukee area; Green Bay, WI; Appleton, WI; Oshkosh, WI; or Fond du lac, WI.

The 6-week training program may be conducted either onsite in Kohler, WI or virtually. We also offer the ability to work from home after completion of training.

Basic Function

Provide world class customer service across Kohler and Sterling brands to internal and external customers while maintaining a positive, problem-solving approach.

Serves as the main point of contact for domestic wholesale, international wholesale, e-Commerce, and retail customers. Adheres to policies and procedures for order processing and management within defined time frames.

Performs the following responsibilities within established policies, procedures, and parameters.

Specific Responsibilities

• Lead point of contact for Kohler / Sterling brands for domestic and international wholesale, retail, and e-Commerce customers.
• Basic plumbing product and application knowledge as it relates to the function and features of Kohler / Sterling brand products and parts to support order entry / management.
• Understands and promotes the use of electronic communication tools, including KCIC, SharePoint, and EDI.
• Provides support for process improvement, cost reduction, & service improvement initiatives.
• Leverage Brand Ambassador training to build internal and external business relationships through customer interactions, customer training, and other Supply Chain activities.
• Receives, prioritizes, and responds to in-bound customer inquiries via phone, email, and fax.
• Responsible for entering customer orders with defined policies and procedures.
• Responsible for processing order changes and cancellations within defined policies and procedures.
• Responsible for clearing order logs, specifically pricing and quote related issues within defined policies, procedures, and time frames.
• Understands basic Customer Service processes.
• Responsible for receiving and acting on customer inquiries such as stock check, order status check, price check, claims, etc.
• Understands basic order fulfillment and physical distribution network principles.
• Processes transactions for Reverse Logistics Programs (RGA).
• Processes claims within defined time frames.

Skills / Requirements

• High school diploma or GED required, 2-4 year degree preferred.
• A minimum of two years total work experience is desired typically 1+ years of customer service experience required; 2 years preferred.
• Basic Microsoft office functionality required to be successful in this position.
• Completion of internal Brand Ambassador Program required within first 12 months of employment.

To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022.

We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community.

Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services.

We understand that it takes investment in our associates development to make that happen. So, we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.

We invite you to learn more about our culture and company at .

It is Kohlers policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.

If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.

com . Kohler Co. is an equal opportunity / affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal and the .