Senior Director, Support Consulting, CSO, OMNI (Atlanta, GA)

We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live.

If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

Senior Director, Support Consulting, CSO, OMNI (Atlanta, GA)

Senior Director, Support Consulting, CSO, OMNI positions offered by Manhattan Associates, Inc. (Atlanta, GA). Establishes, builds, maintains, and improves client relationships.

Monitors key case metrics including survey data to ensure appropriate service is being given to the client. Serves as point of escalation for senior personnel (individual contributors and Managers).

Manages, develops and mentors staff. Provides direction to staff on procedures, conflicts, and career development. Ensures team has appropriate capacity and skills required to handle current and forecasted workload including development of existing staff and hiring of additional staff.

Reprioritize and rebalance work as needed. Establishes annual revenue goals and ensures revenue targets are met on a monthly, quarterly, and yearly basis.

Provides monthly revenue forecasts for executive review. Assists HR in acquiring and training new resources; leverages personnel network to find and recruit talent into the organization;

serves as a career mentor / advisor. Identifies and scopes new service or software sales opportunities. Identifies opportunities and continuously improves departmental processes for both functional and technical services.

Team lead responsibilities to include : mentoring, goal setting, and performance management. Is independently responsible for overall client relationship and business direction and satisfaction.

Provides input or develops project plans and budgets for large, complex projects. Serves as ultimate point of escalation for client executive sponsors.

Independently conducts performance evaluations. Provides team and individuals performance feedback. Defines and communicates performance expectations and goals at the client, team, and individual level.

Requires a four-year bachelor’s or foreign equivalent degree in computer science, engineering or related technical field and 10 years of experience in the position offered or 10 years of experience with increasingly diverse or complex applications in field of expertise.

Requires 5 years of management experience. Up to 50% travel required. Employee reports to office in Atlanta, GA. Position may work from home, but must live within commuting distance of stated office.

Experience may be, but need not be, acquired concurrently.

LI-DNI

LI-DNI

Committed to diversity and inclusion At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteeropportunities, your true self is always welcome here.

Our team members’ backgrounds, experiences andperspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,disability, or status as a veteran.

In the United States, Manhattan Associates participates in the EmploymentEligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with theSocial Security Administration.

Participation in the E-Verify Program allows Manhattan to confirm the employmenteligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has beencompleted.