ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Support and honor our Patient Forward mission
- Adhere to timelines and guidelines for conducting patient interactions
- Travel to patient homes and to physician offices Conduct regular, in-home patient visits and provide the following : TTFields education and treatment initiation as well as enhanced training sessions for new patients Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication
- Serve as technical representative to assigned medical centers
- Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays
- Work independently within an assigned regional territory while collaborating with cross-functional team members
- Must be flexible to accommodate the needs of the business
- Complete ongoing assessments that demonstrate learning and adoption of training material
- Managing administrative tasks including but not limited to : expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies / logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks
- Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle
QUALIFICATIONS / KNOWLEDGE :
- Bachelor’s degree, certification in allied health, or relevant work experience preferred
- Patient care experience preferred
- Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
- Must have a valid driver’s license
- Commercial air travel required
- Amount of travel required within assigned territory could be up to 75%
- Travel outside assigned territory, including occasional overnight stays, may also be required
- Primary residence must be within assigned territory
- Assigned territory subject to change
- Attendance at company meetings both in and out of assigned territory required
OTHER :
- Ability to lift up to 50 pounds
- Ability to drive long distances
- California Only : The target base salary for this position is $66,560 USD. There are also opportunities for incentive and equity compensation.
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