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Medicaid Supports
Medicaid SupportsRussell Tobin • Plymouth, MN, United States
Medicaid Supports

Medicaid Supports

Russell Tobin • Plymouth, MN, United States
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Russell Tobin's client, an insurance company, is currently seeking Remote - Customer Service Representatives – Medicaid Supports (Part time)

Job Title : Customer Service Representative (Remote)

Location : 100% Remote (Must reside in Mountain Time Zone preferred)

Pay Range : $17 - $18.00 per hour

Schedule : Monday – Friday, 8 : 00 AM to 5 : 00 PM MT training then

Part time Schedule : 10 : 00 AM – 2 : 00 PM MT

Job Type : Contract (Contract-to-Hire opportunity)

About the Role :

We are seeking experienced and compassionate Customer Service Representatives to support healthcare providers by answering inbound calls related to Medicaid claims, authorizations, and eligibility. You’ll play a critical role in helping providers navigate complex processes while delivering high-quality customer support.

Key Responsibilities :

  • Respond to inbound inquiries from medical providers regarding patient claims, prior authorizations, member eligibility, portal navigation, and explanation of benefits.
  • Resolve issues on the first call while ensuring excellent customer experience.
  • Accurately document all calls and interactions in internal systems.
  • Adhere to performance standards related to productivity, schedule, and quality.
  • Ensure compliance with HIPAA and company policies at all times.

Schedule & Attendance Requirements :

  • Part-time schedule : Monday – Friday, 10 : 00 AM – 2 : 00 PM MT

    • Orientation : November 24 – November 26, 2025

    Holidays :

  • November 27 : Thanksgiving Day (Off)
  • November 28 : Black Friday (Off)

    • Training Begins : Monday, December 1, 2025

    Important : No time off is permitted during the 6-week training period.

    Technical & Equipment Requirements :

  • Must have wired internet (Ethernet connection required); Wi-Fi is not allowed
  • A 10-foot Ethernet cord will be provided. If a longer cable is needed, the candidate must supply it themselves.

    • Required Qualifications :

  • High School Diploma or GED
  • Minimum 1 year of customer service experience
  • At least 1 year of call center experience
  • Experience with Medicaid or insurance billing
  • Proficient with basic computer skills and Microsoft Office (Word, Excel, Outlook)
  • Familiarity with Microsoft Teams for communication and collaboration
  • Ability to work independently and manage tasks in a remote environment
  • Strong multitasking, communication, and problem-solving skills

    • Preferred Qualifications :

  • Bilingual in English and Spanish
  • Previous experience in healthcare customer service, particularly with Medicaid
  • Familiarity with Salesforce, CX1, or similar call center / CRM platforms
  • Experience working in a remote call center environment

    • Ideal Candidate Profile :

  • Background in healthcare customer service, Medicaid, or insurance billing
  • Technically adept and comfortable using multiple platforms simultaneously
  • Organized, dependable, and driven to provide high-quality service
  • Has a secure and distraction-free home office setup

    • Benefits that Russell Tobin offers :

    Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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    Medicaid • Plymouth, MN, United States