A company is looking for a Senior Workforce Management Analyst to optimize workforce productivity and support operational goals.
Key Responsibilities : Assist in managing dialer functionality and forecasting for a large contact center teamMonitor and analyze campaign output data to maximize efficiencyCollaborate with leadership to ensure adherence to schedules and minimize non-productive behaviorsRequired Qualifications : At least 3 years of experience in workforce management within an outbound call center environmentExperience in project management or change managementProficiency in call center technologies and workforce management softwareAbility to translate business goals into actionable data analysisStrong organizational skills
Senior Workforce Management Analyst
A company is looking for a Senior Workforce Management Analyst to optimize workforce productivity and support operational goals. ...
UKG Workforce Time & Absence Management-Senior Associate
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