ROLE DESCRIPTION :
As Customer Service Manager - State Farm Agent Team Member with Robert McDougall - State Farm Agent, you equip our agency to continually achieve its goals.
You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need.
Robert McDougall - State Farm Agent is eager to bring aboard your collaborative presence.
RESPONSIBILITIES :
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS :
- Excellent communication skills - written, verbal, and listening
- Highly organized and detail-oriented
- Experience in managing customer service preferred
- Proactive in problem-solving
- Able to work in and manage a team environment
- Able to coordinate and collaborate with others to achieve agency goals.
- Able to succeed in a fast-paced environment
- Able to obtain Property and Casualty License
- Able to obtain Life and Health License BENEFITS :
- 401k
- 401k
- Salary plus commission / bonus (Base salary of 40-45k plus bonuses)
- Paid time off (vacation and personal / sick days)
- Flexible hours
- Growth potential / Opportunity for advancement within my agency
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