We're seeking an office manager / treatment coordinator with a minimum 3 years of experience of working in a dental practice, an outstanding work ethic, and a solid understanding of financial management in a dental office.
Experience using dental software and dental treatment planning is a must. Please note that only candidates with dental experience will be considered.
Candidates must have knowledge of dental insurances and claims
Superb phone etiquette
Address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
Build trust, and understand the patient’s objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity.
Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits.
Proficient in Dental software
Able to service the schedule on a consistent basis
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
After proper training, provide treatment consultations with all new patients and with existing patients when new treatment plans are presented.
Greet and check patients in and out before and after treatment.
Answer incoming calls to include new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Perform general office duties and other duties as required
Office hours are Mondays through Thursdays 8 am to 5 pm
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