Customer Success -PM

Job Description

The Customer Success-PM will work within the Established Business department managing his / her own account(s). The Project Manager in conjunction with the Chief Marketing Officer will be responsible for the management of client relationships, client satisfaction, account growth, client retention and successful launch of a PO from inception to execution. The key objectives of this position are to contribute to the growth and profitability of Multi-Pak by effectively working with the team that executes purchase orders and ensuring the accuracy of such orders by way of communication throughout the organization.

Strategically, this position will be held accountable for delivering monthly sales goals and assessing profitability of the products run at Multi Pak Packaging. They will evaluate profitability and recommend the appropriate next steps in order to meet company goals.

The PM will be required to understand the basics of the manufacturing process from beginning to end for multiple packaging lines. This not only requires the PM to understand the packaging functions but also requires each PM to have an understanding of componentry options, substrates and line designs. Each PM will be required to be as versatile as possible within different packaging capabilities (bottle, blister, pouch, secondary packaging) as this allows for flexibility within the Established Business team and allows PMs to manage account(s) where multiple packaging capabilities are utilized.

PMs will be required to understand and analyze forecasting, margin analysis, pre & post production runs, product trends, and product profitability.

The ideal candidate will need to be highly proactive when responding and evaluating concerns with the client, their product, and delivery. They will be highly interactive working alongside multiple departments within the organization on all the day to day needs of their client(s). They will be responsible for keeping the organization informed of client priorities and any issues that may arise.

They will be integral in cultivating temporary and permanent solutions for all steps of the production process including but not limited to unexpected client asks. Exceptional oral and written communications skills and personal drive are essential for the success of this role.

RESPONSIBILITIES :

Essential Functions :

Sales

• Drive Sales in order to meet the monthly budgets.
• Knows essential responsibilities and requirements for their respective clients.
• Provide accurate monthly forecasts.
• Understand portfolio margins.
• Lead client status meetings.
• Lead client Quarterly / Semi-Annual Business Reviews.
• Participate in the Annual Pricing Review.

Operations / Supply Chain / Planning

Quality

Nonessential Functions / Demands :

QUALIFICATION REQUIREMENTS :

REPORTING RELATIONSHIP :

PHYSICAL / MENTAL DEMANDS :

Salary Range : $75k - $80k

100% On-site