Job Description
The Opportunity : The American Girl Washington, DC retail store and bistro is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations.
If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.
What Your Impact Will Be :
- Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching / training, purchasing / vendor relations, inventories, maintaining food / beverage service standards, and ensuring safety and sanitation standards.
- Assist the team in achieving department revenue and expense goals.
- Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
- Ensure food quality and consistency, special requests and special dietary needs and perform tasks in absence of the Restaurant Leadership Team.
- Work with Restaurant and Store Management teams to deliver exceptional events and programs.
- Maintain on-going communications with both staff and management.
- Maintain and troubleshoot operational issues, including restaurant / kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.
- Leads by example in all areas of the business.
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