Account Manager II, Small Business

Job Description :

All potential candidates should read through the following details of this job with care before making an application.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world.

Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals, and rewards from more than 3,500 merchants.

Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members.

The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks.

For more information, visit www.rakuten.com.

Rakuten Rewards is looking for an experienced Account Manager to partner with our team of Business Development Managers to deliver exceptional client service and support to our merchant partners.

The Account Manager will deliver on sales growth for a subset of accounts according to quarterly targets.

Key Responsibilities

• Partner with Small Business Account Executives to create and implement strategic solutions to drive success and results to meet our merchant partners' key performance indicators.
• Experience supporting the retention and expansion of $15M+ annual portfolio revenue.
• Work cross-functionally with site operations, marketing, and creative teams to ensure commission offers and cash back are implemented correctly, asset requirements are communicated, and campaigns are executed in accordance with insertion orders (IOs).
• Ability to understand client goals and information and track proposed solutions and progress against them; adept at pulling existing reports and organizing, interpreting, and presenting results.
• Analyze and understand merchant performance and deal structures; forecast results, create campaign proposals, track and present results.
• Run reports and provide analytics on past and future campaigns and distribute to sales team (ad hoc by request and weekly reports per network as needed).
• Generate reporting in preparation for conferences and client meetings throughout the year.
• Build and manage relationships with merchants, affiliate networks, and agency partners.
• Drive adoption in assigned accounts, identify new approaches for account support to ensure client satisfaction.
• Respond to inbound inquiries from merchants and educate new advertisers about our program and media offerings.
• Work and communicate effectively with broadly distributed team members across multiple time zones.
• Proficient in SFDC pipeline management; advanced in reporting and tracking in support of incremental revenue.
• Check inventory availability, run inventory reports, update account records and details in Salesforce.
• Ensure insertion orders for campaigns are completed and signed, take screenshots of placements for reporting as required.

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree.
• A minimum of 3-5 years of experience working in an account management or sales role.
• Previous experience supporting a sales team and working directly with clients is a plus.
• Advanced experience with Excel and with analyzing datasets and delivering insights.
• Excellent interpersonal, written, and oral communications skills.
• An eye for detail and accuracy.
• Proficient in Google Suite, Cloud Storage (Box), and Salesforce.
• Able to work in a fast-paced environment while prioritizing tasks and time efficiently.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen.
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory.
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $62,856.00 - $107,136.00 annually

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