Director of Banquets
MARCUS HOTELS INC
Omaha, Nebraska, US
Full-time
POSITION PURPOSE :
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To ensure that the Banquet Department is as profitable as it can be; to provide the banquet guest with the most efficient, and professional service possible;
and to meet and exceed all banquet guests’ needs and expectations.
ESSENTIAL FUNCTIONS :
- Ensures the highest quality of food, beverage, and service related to all banquet areas.
- Directs and coordinates the activities of all assigned personnel and departmental responsibilities. Responsible for training standards throughout department.
- Ensures the coordination of banquet service needs with food production.
- Maintains effective communications within and between departments to ensure proper servicing of guests expectations.
- Maintains warm, hospitable guest relations in all guest contact. Interacts with banquet department associates as needed for guest service purposes.
- Controls labor, costs and expenses, and operates within budgetary and forecasted guidelines.
- Maintains accurate banquet function’s records and banquet checks.
- Conducts monthly departmental meetings. Attends F&B, BEO, Special Events, Quality, and Dept. Head meetings.
- Maintains adequate inventories of banquet and beverage service supplies to meet the needs of the hotel and the guest.
- Maintains a high quality image of the hotel through effective housekeeping, maintenance, and sanitation in the area of responsibility.
- Responds to individual guest needs as they occur.
- Implements and supports hotel operation policies and procedures while working within union contract guidelines.
- Maintains a high level of professional appearance, demeanor, ethics, and image of subordinates.
- Maintains fair wage and salary administration in the department in accordance with policy.
- Operates in compliance with all local, state and federal laws and government regulations.
- Assesses and reviews the job performance of subordinates and maintains records of assigned employees in a timely manner and according to policy.
- Maintains positive employee relations in a supportive environment.
- Staffs department to meet departmental responsibilities.
- Inducts, orients, and trains assigned associates to meet departmental responsibilities. Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
- Interfaces department and self with other departments of the hotel to ensure a harmonious working relationship.
- Ensures good safety practices of employees, assists in the maintenance of the emergency action plan and security procedures.
- Managers must respond to the Marcus Safety standards on any associate or guest incident / accident by completing the appropriate investigation form or first report of injury.
- Performs special projects as requested.
POSITION REQUIREMENTS :
- A minimum of 5 years of banquet management experience required.
- Must possess basic mathematical skills and have the ability to use a calculator to prepare moderately complex calculations without error such as determining average covers.
Strong familiarization with food and beverage financial systems and controls.
- Ability to listen effectively and to speak English clearly.
- Ability to access and accurately input information using a moderately complex system when applicable.
- Ability to stand and walk for long periods of time while touring food and beverage outlets. Ability to sit and perform tasks in an office atmosphere.
- High school diploma required, 4-year degree in Hospitality related field preferred.
- Pleasant and courteous manner essential.
- Strong proficiency in Excel required.
- Bilingual preferred, but not required.
Equal Opportunity Employer
J-18808-Ljbffr
6 days ago