Manager, Email & Social Media Operations

Job Description

Job Description

ASI is the largest global provider of technology B2B services for the $26.1 billion promotional products industry (branding and marketing).

With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients' success every step of the way.

ASI currently has a hybrid work model. This position requires in person attendance at our office in Trevose, PA on Tuesdays & Wednesdays.

ASI is seeking an Email Operations Manager to ensure the proper delivery and invoicing of all committed Email Express, Trigger Marketing, Distributor Social and Local Listings advertisings campaigns.

The Email Operations Manager will also troubleshoot any campaign or client issues, ensuring that the products keep pace with overall industry trends.

Reporting to the Executive Director, Digital Advertising Operations, the Email Operations Manager will join our Digital Advertising Team and manage a team of four coordinators.

The salary range for this role is $70,000-$75,000.

Responsibilities :

• Working with supplier sales reps to communicate strategy, results, and next steps for suppliers who purchased Email Express ads.
• Managing a team of four, conducting staff reviews (annual and ongoing performance feedback), interviewing and selecting candidates, and training department personnel.

Prior management experience required.

Providing recommendations for improving internal processes, developing new technologies, and grow relationships with current third-party vendors.

Working with Executive Director to create guidelines and develop training documentation as needed.

• Assisting in the development of goals and benchmarks for Email Express, Trigger Marketing, Social, and Local Listings, as well as any new products that may be offered.
• Managing the day-to-day performance and reporting efforts across all Email Express products.
• Managing daily, weekly, and monthly reporting. Share findings while tracking overall channel performance to identify trends and make recommendations for improving all email marketing initiatives.
• Working with team members to develop cross-channel communication strategy between ESP and Email Express advertisements.
• Working with Email Marketing Coordinators to troubleshoot issues and ensure email deliverability by enforcing deadlines for material solicitations.
• Working with internal development team to implement and test system improvements as needed.
• Communicating with Supplier and Distributor Sales Management when issues impact deliverability or client ROI.

Qualifications :

• Bachelor's degree in marketing, advertising, communications, or related field.
• Prior management or supervisory experience required.
• 5 years working experience in a digital advertising or marketing role required.
• Intermediate level in Microsoft suite : Word, Outlook, Access, and PowerPoint.
• Basic HTML and graphic knowledge are a plus.
• Team player, able to work collaboratively with others, gather information, solicit feedback, and implement appropriate course of action to ensure favorable outcomes.
• Proven ability to multi-task, set priorities, and be flexible with day-to-day responsibilities.

ASI offers a comprehensive benefits package including :

• Medical, Dental, and Vision coverage, available on day one of employment.
• Paid maternity and paternity / bonding leave (12 weeks paid for birthing / primary parent and 4 weeks paid for secondary parent) and a parent support group.
• 12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).
• Free Health and Wellness programs.
• Free 24 / 7 access to Magellan Employee Assistance Program and Teladoc.
• Day one 401(k) with company match.
• Paid holidays, floating days, and paid time off (PTO).
• Office amenities with onsite café, Starbucks, 24 / 7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.

Take this opportunity to join our successful team! Apply today! EOE m / f / d / v. ASI is an equal opportunity employer, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Diversity makes us better. Check out ASI's Diversity and Inclusion Blog Posts.

Visit our company career web site at www.asicareers.com.