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Welcome Desk Associates (Kroc)

Welcome Desk Associates (Kroc)

Salvation Army Southern TerritoryAugusta, GA, US
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Augusta Kroc - Augusta, Ga

This position is responsible for creating exceptional customer service experiences. Primary responsibilities include selling and / or verifying memberships, program registrations, and Kroc merchandise through a POS system as well as providing facility information and tours, answering and routing all incoming calls.

Key responsibilities include :

  • Greet and offer assistance to all people as they enter the facility.
  • Provide accurate information about membership types, benefits and costs.
  • Perform POS transactions, i.e. handle cash, credit cards or checks, make change and operate the kiosk.
  • Complete the necessary paperwork for bank deposits at the end of shift.
  • Receive and handle incoming calls.
  • Ensure visitors and guests adhere to Kroc Center and Membership policies and procedures.

Physical requirements and working conditions include : primary work is attending the front desk with long periods of standing and periodic walking while conducting facility tours. Work is performed in a fast-paced environment and included frequent phone and in person contact with people from diverse backgrounds who at times may be frustrated or confused regarding policies.

Employee benefits include : paid time off, supplemental insurance, Kroc employee membership.

Qualifications include :

  • High school diploma or GED and
  • 1-2 years if cashier / customer service experience or
  • Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
  • Equal Opportunity Employer : Veterans | Disabled

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    Welcome Desk Associate • Augusta, GA, US

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