Sales Operations Manager

Job Description

Job Description

Salary : $80,000-$100,000

Who We Are :

DELVE is a Performance Media Agency focused on helping clients grow their customer base by integrating the power of Tech & Data in Media.

We act as one highly functioning team that is powered by our professional Fire in the Belly , with a passion for creating exceptional value by delighting our clients and creating an engaging work environment for our team members.

We deliver digital marketing management, first-party data science and consulting, and adtech / martech systems integration & reselling on a global scale.

We connect the dots between data and technology in media by identifying our clients' super fans, deterministically finding more of them, and converting them online in the most effective way.

DELVE has been recognized as Built In Colorado’s Best Places to Work for the past three years in a row . Our culture emphasizes professional development in an environment where everyone can have an impact.

We are passionate about seeing our team through self-care, family, community and (of course) career growth. As a privately owned company, we don’t get caught in red tape, instead we pave a path of growth for those with a passion to succeed professionally.

DELVE is a fast-paced company with proven success with high-profile global customers such as UNICEF, International Rescue Committee, Virgin Voyages, Gerber Life Insurance, Apple Leisure Group, Orange, and Hebe.

Headquartered in Boulder, Colorado, DELVE also has offices in Warsaw and Minsk, as well as team members in 10 other countries.

What You Will Do :

We're in search of a Sales Operations Manager who is highly motivated to build efficiency, report success, and drive organizational cohesion in the growth department.

This enhanced role is designed for someone passionate about optimizing sales processes, harnessing data for strategic insights, and enabling the growth team to achieve ambitious targets through precise operational support.

Your work will directly influence our ability to execute a highly effective ABM strategy, ensuring that our sales and marketing teams, as well are other internal teams that are part of the revenue process, are positioned for success.

Primary Responsibilities :

CRM Tech System Mastery : Take full ownership of HubSpot, ensuring it serves as the central hub for all sales activities.

Customize and automate workflows to enhance sales efficiency, and maintain a seamless integration with marketing operations for a unified ABM approach.

• Data Integrity and Trust : Serve as the custodian of sales data integrity within our CRM system (HubSpot). Make sure all target accounts, target people, roles, per industry, etc and other records, are correct and regularly updated, through collaboration with the Customer Insights Analyst.
• Sales Stage Tracking : Ensure that all prospects, leads and deals, and properly reflected in the CRM, through close collaboration with Sales Dev Execs and the Sales Leader.
• Strategic Sales Process Management : Analyze and refine the sales process end-to-end, from lead generation to deal closure, ensuring it's aligned with our ABM, finance and delivery efforts.

Develop and implement strategies for process optimization, reducing sales cycle times, and improving conversion rates.

Advanced Sales Data Analytics : Employ advanced data analytics to uncover insights on sales trends, team performance, and account engagement.

Utilize this data to forecast sales outcomes and inform strategic decisions.

Revenue Forecasting and Metrics Reporting : Develop and maintain sophisticated forecasting models that accurately predict sales performance.

Regularly report on key sales metrics, highlighting achievements, identifying bottlenecks, and recommending areas for improvement.

Innovative Tool Evaluation and Implementation : Continuously research and recommend new tools and technologies that can enhance sales productivity and effectiveness, e.

g. ZoomInfo, and others. Lead the implementation of these tools within the sales team, ensuring they complement our existing stack.

Cross-Functional Collaboration Enhancer : Act as a liaison between sales, marketing, finance, accounting, legal, delivery, and customer success teams.

Ensure that sales operations strategies are fully integrated across departments, fostering a collaborative environment that supports our ABM strategy.

For instance, when deals close, ensure smooth handover of the new deal to Accounting for billing.

Legal, ie Statement of Works and Sales Orders Compliance : Ensure that all Statements of Work (SOWs) and Sales Orders meet Delve's standards for accuracy and completeness.

This includes verifying that these documents align with our operational and financial guidelines, providing a strong foundation for client engagements.

Legal, Contract Alignment and Process Flow : Ensure that all contracts are aligned with Delve's standards, facilitating a smooth and efficient transition from Sales to Finance to Delivery.

This responsibility includes verifying that contracts are clear, consistent, and structured to support seamless execution across departments.

What You Bring :

• A bachelor’s degree in Business Administration, Marketing, or a related field; an MBA or relevant advanced degree is a plus.
• Minimum 3-5 years of experience in sales operations within a B2B environment, with a clear track record of operational improvements and sales growth.
• Experience in ABM is necessary.
• Expertise in CRM platforms, particularly HubSpot, with a proven ability to leverage these systems for sales success.
• Advanced analytical skills, with experience in sales data analysis, forecasting, and reporting. Proficiency in data visualization tools is a plus.
• Demonstrated ability to lead cross-functional projects and initiatives, driving efficiency and alignment across teams.
• Exceptional organizational and project management skills, with an aptitude for multitasking and prioritizing in a dynamic environment.
• Strong communication and interpersonal skills, capable of fostering positive relationships internally and externally.

What DELVE Offers :

Health Benefits : Comprehensive (100% company-paid) health coverage for employees & their families including medical, dental and vision insurance.

We also offer FSA and HSA health options with a company contribution.

• Other Benefits : Life Insurance and Disability Coverage
• Retirement Plan : 401(k) plan with a 4% match / company contribution
• Paid Time Off (PTO) : Generous vacation, sick leave, and paid holidays
• Parental Leave : Up to 3 months of paid time off for new parents
• Wellness Program : $1,250 annual reimbursement for health and well-being (gym membership, ski passes, meal plans, fitness equipment, etc.)
• Beautiful Office & Workspace : Newly built and designed office exclusively for DELVE with local restaurants, shopping, and hiking / biking trails.

Large common areas filled with snacks, beverages, and regularly catered meals!

Hybrid Working Model : Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays

The salary for this position is $80,000 - $100,000 plus a 10% performance bonus.

Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community.

Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind.

We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.

DELVE gladly accepts applications from candidates that have already secured H1B Visa status and are looking for a new employer to sponsor them.

DELVE can assist in the proper legal process for change of employer of record in the H1B Visa program.