Program and Site Coordinator, WFUSB Charlotte Center

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Job Description Summary

Overview

The Wake Forest University School of Business is seeking qualified candidates for the role of Program and Site Coordinator for the Charlotte Center.

This role is responsible for providing administrative support to the Schools of Business and Professional Studies Charlotte-based staff, faculty and students.

Serve as the Charlotte Site Coordinator, assisting with / oversees the daily operations and vendor management of the Charlotte Center facility.

Serves as liaison with vendors and student / staff / faculty to address building maintenance, event, and access needs. Provides administrative support for Integrative Student Services, Market Readiness and Engagement, and Enrollment Management for the Charlotte MBA programs.

Job Description

About the Role

Essential Functions :

• Supports the Schools of Business and Professional Studies in the management of the Charlotte facility. Works closely with vendors, property support staff and school personnel to insure the smooth and efficient operations of the site.
• Coordinates catering for all functions, including class meals
• Coordinates ICCS Cleaning Service and Lincoln Harris Property Mgmt. requests
• Coordinates operational, logistical, and administrative functions.
• Maintains Charlotte Main calendar - Class Calendar and Room Scheduler
• Supports need for in and outbound mailings and deliveries
• Support general organization of common areas and storage spaces
• Supports programming events (e.g. new student orientation, team-building events, milestone celebrations, as well as other events), including liaising with internal and external stakeholders where appropriate.
• Serves as the initial point of contact for visitors to the Charlotte facility to provide access to facilities and other needs.

Greet all visitors whether in person or telephone to the Charlotte Campus; provide information to prospective students and direct attendees for all campus-based activities.

• Coordinates with MBA team in Charlotte to schedule on-site coverage for students as they arrive on class nights and occasional Saturdays.
• Communicates to MBA students; process payments; provides parking assistance; assist presenters, as needed.
• Ensures all relevant textbooks and course materials are ordered, received and distributed in a timely fashion for ground / in-person MBA Programs.
• Provides support to presenters and instructors of the MBA program to ensure all on-site classroom materials are available.
• Invoice management - Process and track all Charlotte MBA expenses in compliance with the University P-card and prepare detailed monthly expense report.
• Administrator of the parking validator for Charlotte-based students, faculty, staff and guests and parking validation software
• Support MBA faculty in terms of car service schedule, hotel reservations, organizing mailboxes, distributing books, exams and course evaluations.
• Maintains office, classroom, pantry and refrigerator supplies

Other functions

Other duties as assigned

Required Education, Knowledge, Skills, Abilities :

• High School education or equivalent and at least three years of relevant experience.
• General knowledge of daily operations tied into the management of a multipurpose facility. Strong knowledge of general office practices and procedures.
• Ability to organize workflow and coordinate a multitude of activities.
• Expectation of computer competence to match position- comfortable with work order systems, building access and building reservation systems, word processing and mail merges and prompt email correspondence.
• Ability to research and resolve building maintenance, custodial, dining service and security problems and opportunities.
• Ability to demonstrate effective communication skills, both verbally and written, to a broad audience of students, faculty, staff, administrators, vendors, and university guests.
• Ability to build alliances and partnerships with other internal and external organizations.
• Ability to answer moderately complex questions. Seeks additional information to perform assigned duties.
• A strong attention to detail.

Preferred Education, Knowledge, Skills, Abilities :

Associate degree

Physical Requirements :

Work primarily involving sitting / standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and / or fingers;

and assessing the accuracy, neatness, and thoroughness of the work assigned. Occasionally requires adjusting or moving objects up to 25 pounds in all directions.

Accountabilities :

• Responsible for own work
• May direct work of vendors

Additional Job Description

About Us

Wake Forest University

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education.

With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11 : 1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC).

Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world.

For more information, visit : https : / / about.wfu.edu / .

Wake Forest University is located in Winston-Salem, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.

A family-friendly city with high quality schools, a wide selection of restaurants and shops, outdoor recreational activities, and numerous special events, it is known for its vibrant and thriving arts and innovation scenes.

Residents enjoy proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, and a very reasonable cost of living.

Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a small town.

For more information, visit : www.visitwinstonsalem.com.

The School of Business

The AACSB-accredited, nationally ranked Wake Forest University School of Business offers undergraduate academic programs in Accountancy, Finance, Business and Enterprise Management, and Mathematical Business as well as graduate programs encompassing the Master of Science in Accountancy (MSA, Online MAcc), Master of Science in Business Analytics (MSBA, on-ground and online), Master of Science in Management (MSM), and Master of Business Administration (MBA - on-ground, hybrid and online).

Courses are offered at the beautiful home campus in Winston-Salem, the Wake Forest University Charlotte Center, and / or online depending upon the chosen program.

Wake Forest University continues to rank as a top school for undergraduate business education (ranked #21 by Poets & Quants for Best Undergraduate Business Programs in 2022).

Wake Forest MSA students have earned the #1 CPA Pass Rate more than any other school in the past 20 years, and the MSA Program has been listed as a "Top 20 Program" by the Public Accounting Report.

For 2023, U.S. News & World Report ranked the part-time MBA Program #1 in North Carolina and #19 in the nation while The Economist ranked the MSM Program as #2 in Career Opportunities and #5 overall for 2021.

For more information about the School of Business, visit : https : / / business.wfu.edu / .

Farrell Hall and the Charlotte Center

Located on the main campus of Wake Forest University, Farrell Hall is an inspiring, four-level, 130,000-square foot structure featuring state-of-the-art technology and groundbreaking design to create an environment in which faculty-staff-student engagement and interaction thrives.

Located in the heart of uptown Charlotte near some of the city's most influential businesses, the 30,0000 square foot WFU Charlotte Center houses our on-ground and hybrid MBA Programs.

To learn more about careers at Wake Forest University, the Winston-Salem community and our other locations and entities, please visit our Career Site at https : / / hr.wfu.edu / careers /

Note :

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform.

Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full time

Note to Applicant :

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform.

Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his / her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wa keForest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.

In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.