Job Description
Be a key component in building a comprehensive understanding of Chase customers and their behaviors that will drive business growth.
As a Data Scientist Lead, in our Customer Analytics Team, you will be responsible for comprehending the needs of Chase customers and generating valuable insights.
Job Responsibilities :
- Synthesize analytical findings for senior business executives in written and verbal formats and influence decisions that impact Chase customers
- Plan, execute, and deliver customer-centric analytical projects, including strategic analyses to serve a variety of segment-focused use cases (e.
g., marketing, servicing, personalization) and segment-level dashboards that inform executives on critical KPIs
- Work hands-on with various data assets (via SQL) to answer business questions, describe customer archetypes, financial needs and behaviors
- Become a trusted partner and thought leader on customer data and analytics techniques
- Develop a strong team environment with junior team members, built on respect and cooperation
- Define metrics, evaluating results, drawing conclusions and insights based on data
Required qualifications, capabilities, and skills :
6+ years of hands on experience in data and analytics, or related consulting in consumer financial services, with a proven record of high performance;
Bachelor's degree in a quantitative, analytical, or related field
- Strong SQL knowledge, including complex queries, stored procedures, etc
- Expertise in Excel, PowerPoint and Project Management.
- Familiarity working in cloud based environments and developing production level code to execute applications.
- Experience with relational databases and query optimization to pull and summarize large datasets with focus on efficiency
- Ability to develop advanced data visualization and presentations
Preferred qualifications, capabilities, and skills :
- Advanced analytics experience, with preferred knowledge in one or more of these tools : Alteryx, Python, Snowflake, Tableau
- Functional industry experience in banking, finance, marketing, credit / risk, technology
- Master's degree in related field
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer / Disability / Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.
The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.
We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
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