Senior Contact Center Engineer

Description & Requirements Maximus is seeking a highly skilled and experienced Senior Contact Center Engineer to join our dynamic team.

In this role, you will be responsible for designing, implementing, and optimizing our contact center infrastructure, ensuring seamless integration and superior performance across multiple communication channels.

You will play a critical role in driving innovation, enhancing customer experience, and supporting our mission to deliver outstanding service to our clients.

• Due to Federal requirements, this role requires US citizenship*
• Implement complex solutions on Amazon Connect
• Contribute to large-scale Amazon Connect projects, including system upgrades, migrations, and feature implementations.
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
• Ability to work unscheduled hours in case of emergency work / outages
• Follow department implementation standards and Change control processes
• Communicate technical terms to non-technical users preferred
• Provides feedback and updates to internal process through internal documentation
• Strong follow-through, ownership & responsibility of Telecom work
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner
• Understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
• Work with the Supervisor to understand the assigned work, deliver on agreed upon dates and raise issues / risks in a timely manner in case of risk to deliverables
• Create / modify artifacts and deliverables, including the change management process
• Perform other duties as assigned by leadership Minimum Requirements - Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action / Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Annual Base Pay Minimum for this Position $ 96,500.

00 Annual Base Pay Maximum for this Position $ 170,000.00 *