Job Details
Description
Culligan of Santa Ana is currently seeking a Customer Service Representative to join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.
This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry.
The right person will have routing / dispatching experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry.
If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you!
WHY SHOULD YOU WORK FOR CULLIGAN?
- We are an Essential Employer!
- Great full time, Monday-Friday 8am to 5pm work schedule
- Pay starting at $18-$20 per hour, depending on experience!
- Paid time off
- Full benefits package including 401k with company match
- Career advancement opportunities
- Stable and growing, family oriented company
- We like to promote from within!
- Use of free Culligan equipment in your home!
Responsibilities
- Experience with incoming and outbound calls
- Resolve any product or service related issues; follow up to ensure complete customer satisfaction
- Schedule deliveries, dispatch service technicians and / or route representatives to customer locations
- Take payments and maintain customer records by updating account information
- Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
- Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)
Qualifications
- Exceptional customer service and in-bound phone experience required
- Routing / Dispatch experience highly desired
- Must be proficient in Microsoft Office
- Account collections experience preferred
- Ability to prioritize tasks in a fast paced fun environment
- Strong work ethic (honesty and integrity are key for this position and to our organization)
- Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
- Exceptional problem solving skills
- Ability to work independently
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