Responsibilities
Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay.
Obtain necessary insurance approvals in a timely manner
- Assists in monitoring prescriptions, insurance coverage and any other related paperwork
- Responsible for the components for admission (i.e. obtain charts / records, insurance verification, treatment authorization, etc.)
- Responsible for the daily and monthly billing operations according to specific clinic needs
- Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information
- Manages the clinician’s schedules in scheduling software system to ensure productivity and effective patient experience
- Communicates effectively with team regarding changes in schedule, patient issues and clinician / office concerns
- Greets visitors promptly and courteously, using eye contact upon their arrival at the clinic
- Answers phones and assists walk in patients, consistently providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve the highest possible level of satisfaction
- Patient appointment scheduling, placing calls to patients who need appointment notification or reminders, including time, date and address / directions to the clinic.
- Collecting initial demographic and clinical patient information and entering it into the medical record
- Ensures that quality patient care is delivered to all patients and the clinic is maintained in accordance with professional and regulatory standards
- Assists Supervisor / Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting
Qualifications
- Equivalent to high school diploma or general education degree (GED) and 1+ years of business experience
- Administrative / support experience with heavy customer service component, preferably in a health care setting
- Computer literate skilled in word processing and data entry with keyboarding skills at 45-50 WPM
- Knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Preferred
- Bachelor’s Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing
- Experience in healthcare / medical clinic
- Proficiency in Epic EHR
Knowledge / Skills / Abilities
- Knowledge of office practices, technology applications and patient insurances
- Good interpersonal communication skills
- Ability to adhere to standard operating procedures and documented workflows
- Understanding of general medical office operations and patient flow issues
- Use of standard office equipment (i.e. telephones, copiers, scanners, facsimiles, multiline phone systems)
- Ability to read, analyze and interpret common insurance plans and financial information
- Ability to draw valid conclusions, apply sound judgment in making decisions under pressure
- Ability to respond to common inquiries from customers
- Ability to apply basic mathematical concepts such as division, multiplication, fractions and percentages to practical situations
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Organized, detail-oriented individual able to work in a fast-paced environment.
- Ability to multi-task effectively without compromising the quality of the work
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Ability to develop and maintain collaborative and effective working relationships with management and all levels of staff
- Ability to maintain an appropriate professional appearance and demeanor
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Tuition Reimbursement
- 401K
- Paid time to volunteer in your local community
Bilingual Patient Care Coordinator/Medical Assistant, Front Office - Mesa Baywood Office
Under the direction of the Office Coordinator, the Bilingual Patient Care Coordinator/Medical Assistant, Front Office will be responsible for performing general medical assistant functions in support of the care and treatment of patients while providing assistance to all office personnel as needed. ...
Patient Care Technician - PCT
About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care team members. The position provides direct patient care that regularly involves heavy lifting and moving of p...
** Patient Care Coordinator - Cosmetic & Family Dental Practice **
We are averaging 60 new patients p/month by being ethical, forming genuine connections & giving education & superior care (never any upsell). We have a high proportion of patients with periodontal condition, so your efforts make an immediate impact on lives of patients . A/R so we can f...
Paramedic Patient Care Technician
For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As a Paramedic Patient Care Technician at Chandler Regional Medical Center, you will play a crucial role in our Emergency Department. Your primary responsibilit...
Patient Care Coordinator
We are known for providing the highest quality care for our patients and our team of highly sed physical therapists who are honored and delighted to help patients reach their goals. Currently we are looking for a full time Patient Care Coordinator for our Mesa location. Responsible for answering...
Patient Care Coordinator
We are known for providing the highest quality care for our patients and our team of highly sed physical therapists who are honored and delighted to help patients reach their goals. Currently we are looking for a full time Patient Care Coordinator for our Mesa location. Responsible for answering...
Patient Access Coordinator Lead
Mountain Vista Medical Center is a -bed, state-of-the-art hospital located in east Mesa, Arizona, offering comprehensive health care services, including emergency care, heart care, advanced surgical procedures, orthopedics, breast care, maternity care, and women’s services. The Patient Access Coordi...
Patient Care Coordinator
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner. Gathers pat...
Certified Patient Care Assistant Medical Surgery
Medical Surgery Ortho unit, you will care for a variety of patients, ranging from medical, surgical, orthopedic, bowel and trauma surgical patient population. This position provides routine patient care to promote patient comfort and contribute to the overall patient plan of care. Promotes continuit...
Coordinator - Remote Patient Monitoring
Collaborate with other healthcare professionals, including physicians, nurses, care coordinators, and IT staff, to coordinate patient care and optimize the use of remote monitoring technology within the broader healthcare ecosystem. Optima Medical is an Arizona-based medical group consisting of seve...