Healthcare Customer Service Associate

A company is looking for a Healthcare Customer Service Associate.

Key Responsibilities

Conduct outbound engagement phone calls to members based on campaign criteria

Assist members with navigation of the healthcare system and address health plan concerns

Maintain accurate call logs and participate in program improvement discussions

Required Qualifications

High School degree or GED equivalent required; Bachelor's degree preferred

Two years of experience in a related field, preferably in healthcare or member engagement

Experience communicating directly with members is required

Valid driver's license and clean driving record required

Continuous learning and certification progress is highly preferred