Manager, Strategic Account Management, Collectibles, Sports Memorabilia

Position Summary

Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs. Identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Applied Business Acumen

Requires knowledge of industry and environmental factors for example market fluctuations, changes in regulatory policies or politics, emerging technology, cultural practices, common business vernacular, business practices across the industry and area-specific domains and related practices for example eCommerce commerce platforms, relevant business metrics, data models, analytics, and reports that assist in decision making. To provide recommendations to business stakeholders to solve complex business issues. Develops business cases for projects with a projected return on investment or cost savings. Translates business requirements into projects, activities, and tasks in alignment with the overall business strategy. Serves as an interpreter and conduit to connect business needs with tangible solutions and results. Recommends new processes and ways of working. Interprets business metrics and relevant data models and reports and utilizes appropriate data points to highlight and explain simple to moderately complex business issues to stakeholders and customers / sellers.

Product Expertise Requires knowledge of suite of products, services, and solutions offered by an assigned business area. Features of various products, services, and solutions and their value propositions. Product assortment management. To effectively engage with customers / sellers to gain and leverage insights on their business / category. Demonstrates an understanding of product / solution features for complex to highly complex areas of customerseller business and assists in sales for products. Leads sales activities for simple and moderately complex products available across homogenous markets and specific customerseller segments by articulating product / solution features and value propositions. Understands customerseller requirements in detail and articulates gaps in current product features to leadership teams and relevant stakeholders. Provides guidance to team members on product feature-related communications and best practices with respect to highlighting product benefits and value propositions. Assesses the impacts of the assortment mix and selects methods for translating sales projections and product mix gaps into assortment development requirements.

Relationship Management

Requires knowledge of stakeholder identification and mapping, stakeholder analysis, stakeholder communication, stakeholder engagement techniques, stakeholder management effectiveness tools and methods, specialized business vernacular, markets to deliver customer and business value, styles and best practices to accommodate cultural differences. To build, maintain, and enhance effective internal and external partnerships through professionally accepted and ethical outcomes. Influences outcomes and assists in communicating shared goals with groups and parties by linking interests. Identifies and addresses additional partner needs and educate partners on value creation. Recognizes and adapts to differences in backgrounds, cultures, languages, and work styles when working with others. Communicates with team members to solve shared problems cooperatively. Consults regularly with leaders of business units to advise on business strategy decisions.

Sales Proposals and Presentations

Requires knowledge of sales presentation tools and techniques, sales lifecycles, and related processes. To lead discussions on customers / sellers types and effective sales proposals and presentations for each. Develops sales proposal and presentation processes for complex sales pitches. Evaluates best practices of sales proposals and presentations within the industry. Trains team members on developing multiple and varied formal written proposals. Collaborates with other sales professionals to enhance organizational proposal and presentation strategies. Reviews, approves, and provides guidance on sales presentations created by teams for simple to moderately complex sales pitches.

Client Onboarding

Requires knowledge of existing systems used by customers / sellers, methodologies for customer onboarding, system integration understanding. To drive onboarding efforts for large and complex customers / sellers. Provides guidance on reviews and approves onboarding-related operating processes performed by team members. Identifies gaps in onboarding processes and defines ways to improve customers / seller experiences by setting up appropriate guardrails. Recommends best practices and modifications for simple and moderately complex onboarding processes. Manages moderately complex escalations from customers / sellers on onboarding-related issues. Highlights complex issues to relevant stakeholders and drives resolutions for improved customers / seller experiences.

Strategic Account Planning and Forecasting

Requires knowledge of account planning tools and techniques, organizational data sources, customer retention metrics, revenue forecast techniques, sales forecasting tools and processes, information sources, estimation techniques and tools, industry trends. To use available tools to research the buying history and preferences of existing customers / sellers. Assists in analyzing considerations for the selection of products or services for cross-upselling. Assists team members with relevant customers / seller information for example NPS renewal rates to prepare sales plans. Assists in estimating sales trends in the market. Assists in building joint business plans with customers / sellers and understands the metrics needed for plan preparation. Uses key factors, measurements, and variables used in forecasting to assist in creating sales forecasts. Participates in the preparation of short-term forecasts for a specific product.

Negotiation Excellence

Requires knowledge of negotiation techniques, stakeholder management techniques, communication best practices. To develop and present factual, rational, and compelling arguments while anticipating roadblocks and objections. Uses active listening and probing techniques to surface problems, issues, and interests. Works to achieve win-win in negotiations rather than win-lose approaches. Ensures negotiations adhere to company and regulatory processes, values, and policies. Seeks guidance on and escalates complex legal and / or regulatory issues. Understands and articulates company positions and comprehends / addresses other parties strengths / weaknesses through active listening techniques. Respect the Individual : Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through culture of belonging so associates thrive and perform, drives a positive associate and customer / member experience for all, identifies attracts and retains the best team members.

Respect the Individual : Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities. Promotes an environment allowing everyone to bring their best selves to work. Empowers associates and partners to act in the best interest of the customer / member and company and regularly recognizes others contributions and accomplishments. Respect the Individual : Builds strong and trusting relationships with team members and business partners. Works collaboratively and cross-functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.

Act with Integrity : Maintains and promotes the highest standards of integrity, ethics, and compliance. Models the Walmart values and leads by example to foster our culture. Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers / members, and the world around us eg creating a sense of belonging, eliminating waste, participating in local giving. Act with Integrity : Follows the law, our code of conduct, and company policies and sets expectations for others to do the same. Promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation. Listens to concerns raised by associates, takes action, and encourages others to do the same. Holds self and others accountable for achieving results in a way that is consistent with our values.

Act with Integrity : Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Serve our Customers and Members : Delivers expected business results while putting the customer / member first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customers / members. Serve our Customers and Members : Adopts a holistic perspective that considers data analytics, customer / member insights, and different parts of the business when making plans and shaping the teams strategy. Strive for Excellence : Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking, and exhibits resilience in the face of setbacks. Strive for Excellence : Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time