CUSTOMER SERVICE REPRESENTATIVE-REMOTE (SEASONAL)

Job Title :

Customer Service Representative-Remote (Seasonal)

Job Description

JOB DESCRIPTION

The Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet.

This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services.

Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?

Would you like to join a company that earns Worlds Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year?

Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, proudly united as game-changers.

Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

And due to continued growth, were looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time.

Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix, theres real career (and personal) growth potential.

In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will :

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and / or services
• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Customer Service Representative (Remote) role include :

• 1+ year of customer service experience
• Open availability (this is a seasonal position)
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• Computer Requirements :
• Bring your own device This position does not loan equipment
• Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
• Operating System : Windows 10+ RAM : 8GB or higher
• Processor : Intel i5 / AMD Ryzen 5 or higher
• Internet Requirements :
• DSL, Cable, or Fiber connection (Satellite and Wireless / Hotspots are not acceptable)
• Speeds : 10 mbps download and 3 mbps upload or higher
• While working, you will be required to hardwire with an ethernet cable
• High Speed internet (no wireless / hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with :

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location :

USA, OH, Work-at-Home

Language Requirements :

Time Type : Full time

Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.

Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https : / / www.

concentrix.com / resource / job-applicant-privacy-notice-for-california-residents / )

Eligibility to Work :

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed :

Currently, this position may be performed only in the states listed here (https : / / jobs.concentrix.com / global / en / advisor-positions) .

Concentrix is an Equal Opportunity / Affirmative Action Employer including Disabled / Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites :

English (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088 EEOC KnowYourRights6.12.pdf)

Spanish (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088 EEOC KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https : / / jobs.concentrix.com / global / en / reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https : / / jobs.concentrix.com / global / en / affirmative-action) .