Customer Identity and Access Management (CIAM) Architect

Job Description

Job Description

Cloud Security Services is currently looking for an experienced Consumer / Customer Identity and Access Management Architect for our client.

Our client requires an experienced Consumer / Customer Identity and Access Management (CIAM) Architect to develop patterns (up to 35) for lines of business to onboard to new CIAM platform (Okta / MS B2C).

Candidate must have a strong background in designing CIAM architecture for large, complex CIAM environments. This is a 6-month remote project.

Responsibilities :

• Development of omni-channel (Digital, Voice, Paper) standard patterns based on leading practices
• Includes identification of and recommendations for leading digital experiences to serve as benchmarks for clients CIAM future state
• Includes anticipated emerging digital experience trends
• Includes customer experience workflow target state
• Covers the following user groups.
• Patterns will cover the following user groups :
• Individuals (Personal Insurance customers, workers compensation claimant)
• Businesses employees (Large corporation employees, small business owners, 3rd Party participants like auto body shop, doctor's offices)
• Brokers & Agents (Large & Small independent agents)
• 3rd Party Systems accessing Travelers APIs and Self-Service portals
• Covers the following pattern categories for CIAM;
• Registration / Onboarding
• Authentication
• Authorization
• Third-party Service / API Access & Authorization
• Invitation-Based User Registration
• Multi-Branded User Registration & Authentication
• User Access Delegation
• User De-provisioning
• Helpdesk Processes
• Omnichannel Services "Overlay"
• Evaluation of current processes against the defined industry and leading practices including industry standards such as the National Institute for Standards and Technology (NIST) Special Publication (SP) 800-63;

Digital Authentication, NIST Cybersecurity Framework (CSF) and NIST SP 800-53; Security and Privacy Controls.

Development of findings and gaps based on analysis of current processes against the defined industry and leading practices.

Required Skills :

• Senior and experienced CIAM Architect (5-7 years) in creating reference and solution architecture (design pattern diagrams)
• Good understanding of CIAM
• Intimately familiar with IAM related protocols such as SAML, SPML, XACML, SCIM, OpenID and OAuth
• Strong experience with Directories, SSO, Federation, Delegated administration, API gateways, SOA services
• Experience with App Gateways, App Proxies, Live Chat, Chat Bots, Contact Centers, IVRs and Web Portals for CIAM
• Good understanding of MFA, PAM and Risk Based Authentication
• Deep technical understanding of IAM solutions across multiple vendors. Like Microsoft and Okta
• Experience with NIST SP800-63 Digital Authentication Standard
• Ability to work across teams

Preferred Skills :

• Business outcomes mindset
• Excellent interpersonal communication skills with strong spoken and written English
• Collaborative team worker
• Flexibility to accommodate working across different time-zones

Preferred Education :

Bachelor’s in Computer Science

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