IT Support Specialist - Office-based role

Job Description

Job Description

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations.

We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero.

So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

Have you ever helped run an entire network? As an IT support associate for our IT department, your main focus will be to maintain operational systems status, including internet / network, hardware, software, and equipment databases.

You will also be responsible for responding to support requests via email and / or chat.

We constantly interact with people, whether in-person or remotely, to support and troubleshoot any situation that may be impacting their ability to perform their tasks.

Therefore, having an outstanding sense of urgency, good communication skills, and a willingness to assist are essential aspects of the role.

What you’ll do :

• Solving support requests (in-person, ticket, DM)
• Identifying common trends and underlying problems
• Supporting PartnerHero associates with IT-related tasks
• Performing admin tasks within various cloud platforms (G Suite, Slack, etc.)
• Preparing and assigning equipment to new hires
• Reviewing returned equipment and updates
• Working with People Operations to identify equipment needs
• OS / Application patching and maintenance
• Registering new equipment in our database
• Updating equipment assignments / status
• Maintaining QoS by establishing and enforcing IT policies
• Educating associates and present information on IT policies
• Updating self-help documents so associates can solve minor issues on their own
• Leading basic troubleshooting workshops Database entry and auditing (Physical and Digital)
• Registering new equipment in our database
• Updating equipment assignments / status

What we expect from you :

• Great interpersonal and customer service skills
• Problem-solving skills
• Excellent written / verbal communication skills
• 1-2 years of experience in information technology or technical support
• Extensive familiarity with Windows / macOS operating systems
• Proactive and self-manageable
• Process-oriented
• Teamwork mentality
• Have a good eye for process improvement
• Software Maintenance
• Software Testing

What you’ll get in return :

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction.

It is continuously earned by delivering on our commitments.

• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together.

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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