Description
The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence.
Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.
A day in the life
Directly execute Get Connected program, Megalist outreach, and other outreach lists
Self-motivated and driven to achieve appointment goals and sales results from lists
Actively seeks to increase business through email and phone outreach
Decision makers on procedure to offer customers best personalized experience
Book appointments for customers to work with sellers through BLVD requests or list contact
Partner with Store Managers in bringing customer initiatives to life in the stores
Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times
Work in store 5 days a week including Saturday
You own this if you have
Customer facing experience; selling to customers, wardrobing & building a repeat business
Ability to work independently and effectively
Proven communication and interpersonal skills
Ability to drive the execution and completion of deliverables / initiatives on time and with appropriate rigor & urgency
Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting
Exemplary verbal and written communication skills
Capable of persuading customers to book appointments over the phone
Strong organization and follow-through skills
We’ve got you covered
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :
- Medical / Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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