Job Description
Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.
Responsibilities
Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Escalates unresolved issues to product specialists / Supervisor
Coaches and develops technicians and / or apprentices and transfers knowledge and experience to others; may provide work direction;
may review of repair plans, parts lists, etc
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Qualifications
Advanced) Technician Level III : Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location;
frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.
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