CUSTOMER SERVICE SPECIALIST

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire.

If you cannot receive the COVID-19 vaccine due to a disability / medical reason or sincerely held religious belief you will be required to follow AmerisourceBergens policy and process to apply for an exemption / accommodation.

Under moderate supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times.

Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.

PRIMARY DUTIES AND RESPONSIBILITIES :

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area.
• Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
• Processes all phone, fax, mail, e-mail and verbal orders from customers.
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner.
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices;

researches any other inquiries as requested.

• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.
• Communicates with all departments within the Distribution Center as well as field sales associates.
• Serves as liaison between customers and field sales associates.
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs related duties as assigned.

What your background should look like

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelors Degree program, technical vocational training or equivalent combination of experience and education.

Normally requires two (2) to four (4) years directly related experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions.

Specific benefit offerings may vary by location, position and / or business unit.

Schedule

Full time Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

AmerisourceBergen fosters a positive impact on the health of people and communities around the world by advancing the development and delivery of pharmaceuticals and healthcare products.

As a leading global healthcare company, with a foundation in pharmaceutical distribution and solutions for manufacturers, pharmacies and providers, we create unparalleled access, efficiency and reliability for human and animal health.

Our 41,000 global team members power our purpose : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #8 on the Fortune 500 with more than $200 billion in annual revenue.