BRANCH MANAGER

Branch Manager

Job Category : Lending Department Requisition Number : BRANC01121 Showing 1 location Job Details

Description

Position Summary

The Branch Manager is responsible for the administration and efficient daily operations of the Great Falls branch location, including operations, product sales, customers service and security and safety in accordance with the Banks objectives*,* either directly or through subordinates.

This position will develop new deposit and loan business, provides superior level of customer service.

The Branch Manager will promote the service culture of the bank through coaching, guidance and staff motivation. They will make the necessary decisions to improve branch profitability and growth.

The Branch Manager will promote goodwill for the bank through active participation in community organizations and events.

Branch Manager / Loan Officers are expected to meet and / or exceed Citizens Alliance Banks customer service levels as well as the over-all goals of the organization.

Essential Functions

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Manages the daily operations of the Great Falls branch, its buildings and belongings.

Manage employees and staffing of the Great Falls branch. Including coaching and counseling, writing reviews and performance plans.

Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operations issues, etc.

Maintain staff schedules to provide adequate coverage at all times.

Compliment and reward good employee performance and encourage individual improvement through outside schooling or job enlargement.

Be knowledgeable about all lending, deposit, business and consumer Bank products.

Provide customer service to include opening new accounts and assisting other financial needs of the customer.

Responsible for cross-selling bank products and services, along with managing assigned portfolio of bank customers.

Maintains a determined level of personal production and actively pursues new loan and deposit relationships.

Performs primary functions within branch in accordance with Citizens Alliance Banks policies and procedures.

Deal with loan customer requests, including collecting and analyzing financial and related data in order to reach credit decision;

establishing and negotiating terms in the extension of credit, including costs, fees, and repayment and collateral terms.

Assist the Market Manager in implementing and ensuring all operational audits, including bank policies and procedures are being adhered to;

responsible for taking prompt corrective action on internal / external Great Falls branch audit findings.

Respond to daily correspondence regarding bank office matters and / or bank customers or direct such matters to appropriate bank personnel for answering.

Maintain good public relation with customers and the community. Assume community leadership and service responsible with focus on the Community Reinvestment Act.

Manage difficult situations with customers and provide them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.

Maintains complete confidentiality with regard to sensitive customer and proprietary information.

Perform as a team member in allocating and coordinating the work flow.

Physical presence in the bank is required.

Perform other duties as assigned and requested.

Adherence to all BSA / AML Laws, Regulations and Compliance will be required in this position .

Skills

Preferred

Critical Thinking *Expert* Problem Solving *Expert* Collaboration *Expert* Team Work *Expert* Relationship Building *Expert* Business Acumen *Expert* Communication Skills *Expert* Time Management *Expert* Education

Preferred

Bachelors or better in General Business.

Experience

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)