Director of Operations

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley.

Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

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GLFHC is currently seeking a Director of Operations. The Director of Operations provides leadership to clinical staff, and oversees daily administrative and operational activities.

Plans, develops, and implements systems that assure the site’s smooth operation. Works collaboratively with the medical staff and all other departments to ensure that the goals of the Health Center are accomplished.

Job Responsibilities and Performance Standards :

• Establishes, implements, and communicates the strategic direction of the team's operations.
• Display strong business acumen, a sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.
• Establish a plan to address productivity, operational performance, staff retention and satisfaction.
• Partner with medical staff to foster quality, efficiently provided care.
• Create an environment that supports employee satisfaction, improved service and quality.
• Exhibit strong communication, presentation and listening skills to ensure facility-wide collaboration and coordination, especially as it pertains to physicians, employees and the community.
• Establishes realistic and aggressive goals, and action plans that deliver results.
• Ensures quality work within large projects or programs in agreed timescale and budget. Consistently and effectively manages stakeholder expectations ensuring alignment across the organization.
• Refine & improve processes by executing strategic projects.
• Optimizes facility’s financial and human resources by overseeing day-to-day operations in a high quality and cost-conscious manner (e.

g. maintains appropriate staffing ratios, oversees throughput in acute setting and other high-volume departments, actively manages quality initiatives, leads successful supply cost initiatives).

• Clearly understands and communicates the Balanced Scorecard metrics and targets to the organization.
• Working knowledge of patient care standards reflected in federal and state regulation.
• Takes decisive operational action in high stakes situations or times of crisis and uncertainty.
• Understands financial indicators / levels and, partnering with the financial team, delivers year over year improved financial performance (e.

g., actively contributes to ideas that curtail cost in the business plan).

• Uses financial and productivity analysis to make decisions (e.g., continually reviews cost and productivity reports and directs efforts for improvement in targeted areas of opportunity).
• Highly developed expertise in quantitative analysis to support definition and advancement for the facility’s goals and objectives.
• Capable of working with staff and assisting them in their continued development, as well as enhancing their performance in a supportive team environment.

Qualifications

• Bachelor’s Degree in health related area, required. MBA preferred.
• Healthcare professional with at least seven years’ experience in ambulatory health care, particularly in health centers.
• Must work well within a multidisciplinary team and have excellent interpersonal, computer and personnel management skills.

Willing and able to learn from and teach others.

Five years’ experience and / or training in management / supervision strongly preferred. Computer skills including Word, Excel, and Preferable Vision.

Bilingual preferred. Familiarity with Latino Community in Lawrence and commitment to the under-served strongly preferred.

Bilingual (English / Spanish) preferred.

GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.

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