Field Account Representative

Description

Position Purpose

The Field Account Representative is responsible for maintaining existing customer accounts and onboarding new customers.

They will develop strong relationships through personalized customer service, supply chain knowledge, and robust CHEP systems competency.

They will also provide virtual and onsite training and support.

Scope

• Number of Countries : 2 (United States & Canada)
• Number of Accounts : 50
• Travel : 50%

Major / Key Accountabilities

• Proactive monitoring of account health metrics and KPI’s to ensure a well-maintained supplier base linked to programs.
• Ongoing support for account audits, reconciliations, and debt management.
• Identify mutual cost savings initiatives and sales growth opportunities.
• Provide insights and support to peers as well as commercial / sales team.
• Regular business reviews and sharing of best practices.
• Identify or share customer generated opportunities to improve customer experience / journey.
• Support customer facing system enhancements through testing and providing feedback.
• Continue the growth of the Automotive NA business through successful implementation of additional suppliers to existing programs.
• Account Setup (Location, Contacts, Logistics, Pricing, and relevant data)
• Ensure necessary stakeholders are trained to ensure smooth implementation.
• Confirm forecasts against actual to maintain healthy inventory levels.
• Complete New Account Reviews on a 30, 60, 90-day cadence.

Challenges / Problem Solving

• Prioritizing time and resources to make the largest impact.
• Working with large and / or incomplete data sets to measure account health and KPI’s.
• Working with customers / contacts with limited resources and / or program knowledge
• Utilize lean principles to provide value, reduce waste, and deliver customer value.

Authority / Decision Making

• Working in a matrix environment
• Customer dispute resolution within organizational approval matrix limits

Key contacts

Internal

• Quality & Operations
• Supply Chain & Planning
• Sales & Account Management
• Finance & IT

External

Customers

Qualifications

Essential

Business related college degree or equivalent experience

Desirable

• Conceptual Sales Training
• Negotiation Training

Experience

• Customer Service / Account Management experience; or
• Logistics / Supply Chain knowledge; or
• Automotive industry knowledge

Skills and Knowledge

• Strong Customer Service / Experience orientation
• Strong analytical and numerical skills (Excel)
• Strong verbal and written communication skills
• Attention to detail and sense of urgency.
• Ability to interact effectively virtually and in-person.
• Ability to interact at many levels within an organization.
• Ability to build cases for escalation and support customer negotiations.
• CHEP Systems (SAP, Business Warehouse, Salesforce, Power BI)

Languages Essential

English

Preferred Education

Not Indicated - Business Administration / Management

Preferred Level of Work Experience

Level has not been specified

Remote Type

Fully Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.

This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.

Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at