Lead Program Manager
As a Lead Program Manager, you are responsible for two or more Customer Programs consisting of customer support services, purchasing, warehouse management, and other contract compliance activities with a designated number of program managers for a customer group.
You will lead and manage program managers and site managers in field and customer sites.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
The Lead Program Manager supports the Electrical & Electronic Solutions (EES) side of our business, specifically the construction and solar spaces.
Responsibilities :
- Coordinates activities in accordance with company policies, and if applicable, customer policies, procedures, and principles.
- Coordinates technical support and training needs.
- Confers with customers on program performance and evaluates areas for improvement and expanded services.
- Administers on-site human resource activities.
- Coordinates programs and ideas for cost savings and revenue generation.
- Develops plans for efficient use of materials, equipment, and employees.
- Monitors program effectiveness and prepares monthly reports such as cost, savings, performance, service, quality, and improvements.
- Analyzes supplier performance and makes recommendations on new agreements.
- Resolves account payment and billing issues.
- Utilizes and maintains available information to improve programs.
- Reviews program performance metrics with site, including inventory turns, delivery, savings, and stockroom fill rates.
- Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems.
- Records and processes complaints from customers regarding products and services provided, involves necessary parties, designs resolution, and responds to customers with a corrective action plan.
- Responds to audit findings and implements appropriate actions in a timely manner.
- Coordinates vendor information sharing activities with customers, including new product launches, value-added, and cost savings initiatives.
- Participates in contract negotiations and various management reviews.
Qualifications :
- Bachelor’s Degree in a related field is required.
- 5 years required, 7 years preferred of related experience.
- Strong written and verbal communication skills are required.
- Strong presentation and interpersonal skills are required.
- Strong persuasion skills are required.
- Strong computer skills are required.
- Strong math and analytical skills are required.
- Organized and detail-oriented is preferred.
- Ability to travel up to 25%.
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