Funds Hold Clerk
FSNB,National AssociationLawton, OK, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionReview Funds Holds scanned from branches, to ensure all information is correct and in compliance with Federal Regulation CC and correct them as necessary. Review mobile deposits submitted from customers, to ensure item is payable to our customer, not stale-dated or post-dated, not altered, and that it is endorsed correctly. Place phone calls to financial institutions, businesses, corporations, and other agencies to verify validity of checks placed on hold or submitted through mobile deposit app. Answer phone calls from customers and branches regarding checks on hold, about placing checks on hold, or about mobile deposits received, voided, or approved. Verify a check has been honored and cleared at the paying financial institution to release funds early when requested by the customer. Review all legal documents and affidavits sent into the department for validity, under particular circumstances. Properly catalog all phone calls placed to verify funds or account validity for a check. Accuracy- Ability to work efficiently, thoroughly, and accurately. Customer Oriented-Assist customers with inquiries regarding their accounts, while observing the company policies and procedures. Friendly-Ability to exhibit a cheerful demeanor with customers and fellow co-workers. Previous banking and / or customer service skills preferred, but not required.
Job Description
Job Description
Work Schedule
Monday – Friday (Rotating Shifts); occasional overtime and Saturdays
7 : 30 AM to 4 : 00 PM
8 : 30 AM to 5 : 00 PM
9 : 30 AM to 6 : 00 PM
Position Summary
- Review and correct fund holds received from branches. Verify funds as necessary and release funds holds, upon customer request, when paid status is determined. Answer phone calls from customers, branches, and other financial institutions regarding Funds Holds.
- Review and approve or void incoming mobile deposits. Send secure messages to customers, add funds holds to accounts if necessary, and run reports.
Essential Functions
Position Qualifications
Experience
FSNB, N.A. is an equal opportunity employer.
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Funds • Lawton, OK, US
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