A company is looking for a Service Manager to lead and manage the Service Delivery Team.Key ResponsibilitiesDrive team performance through mentoring, evaluations, and fostering a collaborative environmentOversee service delivery operations, ensuring timely resolution of tickets and adherence to KPIsServe as a liaison between clients, stakeholders, and the Service Delivery Team, ensuring effective communicationRequired QualificationsBachelor's Degree5+ years of experience managing medium to large technical teamsFamiliarity with SOC2 complianceFamiliarity with ITIL-based service processesFamiliarity with ConnectWise Manage (PSA) and MSP-focused reporting platforms
IT Service Desk Manager
Key Responsibilities:Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications:Bachelor's degree in computer...
Manager, IT Engineering & Technical Services
As the System Manager of IT Engineering and Technical Services at Endeavor Health, you will be responsible for leading the development, testing, configuration, optimization, and implementation services of solutions specific to areas of responsibility. Position: Manager, IT Engineering & Technica...
Manager – IT Service Delivery Management – Incident Management
Drive the critical issue process for live service to rapidly resolve sophisticated IT issues and ensure effective communication with IT partners and the business to keep them informed of resolution progress. Evoke and drive Root Cause analysis process for all severity 1 and eligible severity 2 incid...
Manager II IT Solutions Engineering - Martech-Adtech
They will collaborate with internal teams to find areas of opportunities for automation and efficiencies while partnering with architects, product owners, and software engineers to drive the build and implementation of new applications and integration with SaaS, COTS systems. Ahold Delhaize USA asso...
IT Delivery Manager
Responsibilities:The IT Delivery Manager oversees the daily workload of two essential teams within the IT Back Office: The Development Team and the Network and System Engineering Team. This role is essential for the successful execution of IT projects and improvements within our IT Shared Services. ...
Manager III IT Solutions Engineering - Loyalty
They will collaborate with internal teams to find areas of opportunities for automation and efficiencies while partnering with architects, product owners, and software engineers to drive the build and implementation of new applications and integration with SaaS, COTS systems. Ahold Delhaize USA asso...
IT Application Development Manager - Digital Service
It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a ...
IT Project Manager
This is an incredible opportunity for an experienced Project Manager to join our client’s PMO, and act as a key contributor- you will collaborate with various teams including business stakeholders, infrastructure and application teams to understand needs and drive projects in this evolving PMO and e...
IT Service Desk Manager
Demonstrate professional, positive behavior and carry out responsibilities with integrity, treating clients, families, other LSSI workforce members, and collaborative organizations and/or individual in a dignified, respectful, honest, and fair manner. Lutheran Social Services of Illinois (LSSI), is ...
Sr Manager - IT Digital Service
The purpose of the Senior Manager - IT Digital Service position is to lead a development team in the continued design and development of United’s Conversation AI & Gen AI based customer self-service voice & digital self-service platform. It also means that as a global company that operates i...