Provides support for implementation, troubleshooting and
maintenance of information Technology (IT) systems. Manages IT
system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations,
monitoring and problem resolution for all of the
client / server / storage / network devices, mobile devices, etc. Provides
Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,
diagnosis and resolution of problems. Provides support for the
escalation and communication of status to agency management and
internal customers. Provides support for the dispatch system and
hardware problems and remains involved in the resolution process.
Configures and manages UNIX, Linux and Windows operating systems
and installs / loads operating system software, troubleshoots, maintains
integrity and configures network components along with implementing
operating systems enhancements to improve reliability and
performance.
WHAT YOU’LL NEED TO SUCCEED :
Education : Bachelor’s degree in a technical discipline from an accredited college or university is required. Four years of additional SA experience may be substituted for a bachelor’s degree.
Required Experience : Fifteen years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Six years of experience with Service Management (ITSM) is required. our years of experience with ServiceNow platform is required.
Two years’ experience integrating ServiceNow with other applications is required.
Certifications : ITIL 4 platform certification is required. ServiceNow System Administrator certification is required. Must have one of the following DoD approved certifications to meet the category / level IAT-2 : CCNA Security;
CySA+ ; GICSP; GSEC; Security+ CE; CND; or SSCP.
0ServiceNow System Administrator certification is required
Security Clearance Level : TS / SCI w / Poly
Location : On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE :
Full-flex work week to own your priorities at work and at home
K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
ITPolyMD
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